Josh Bugg
Enid
Summary
Dynamic Operations Manager with a proven track record. Excelling in team leadership and problem-solving. Enhanced productivity through strategic process improvements and effective staff training, achieving on-time project delivery while maintaining safety compliance. Skilled in operations management and fostering strong vendor relationships to optimize service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Apex HDD/BDS Boring Services LLC
Enid/Garber
09.2023 - 04.2026
- Directed daily operations to optimize workflow efficiency and uphold safety protocols.
- Implemented process improvements, enhancing productivity and reducing operational delays.
- Directed project planning and resource allocation for multiple drilling initiatives.
- Trained and mentored staff on best practices and safety compliance standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Outside Sales Representative
T & W Tire
Enid, OK
04.2023 - 09.2023
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Delivered product demonstrations and training sessions for customers to enhance understanding.
- Analyzed competitive landscape to adjust sales strategies effectively.
- Managed customer accounts, addressing inquiries and resolving issues promptly.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Built relationships with customers and community to promote long term business growth.
VP of Pipeline Operations
FieldPoint Energy Services
Enid, OK
02.2020 - 08.2022
- Spearheaded operational strategy development, aligning resources with organizational goals.
- Directed cross-functional teams to enhance project delivery timelines and quality standards.
- Implemented cost-saving initiatives, optimizing resource allocation across multiple projects.
- Fostered stakeholder relationships, ensuring consistent communication and project alignment.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Identified opportunities to improve business process flows and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
Operations Manager
R & M Pipeline Services
Drummond, OK
03.2013 - 02.2020
- Oversaw daily operations to ensure workflow efficiency and adherence to safety protocols.
- Analyzed operational data to identify trends and drive strategic decision-making.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Managed vendor relationships, negotiating contracts to optimize service costs and quality outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Business Administration
Phillips University
Enid, OKHigh School Diploma -
Enid High School
Enid, OK05.1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Staff management
- Policies and procedures implementation
- MS office
- Inventory control
- Project leadership
- Health and safety compliance
Certification
Certified Safe-Land Trainer
CPR/Advance First Aid Trained
40 Hazwoper Trained
Timeline
Operations Manager
Apex HDD/BDS Boring Services LLC
09.2023 - 04.2026
Outside Sales Representative
T & W Tire
04.2023 - 09.2023
VP of Pipeline Operations
FieldPoint Energy Services
02.2020 - 08.2022
Operations Manager
R & M Pipeline Services
03.2013 - 02.2020
No Degree - Business Administration
Phillips University
High School Diploma -
Enid High School