Josh Busby
Colorado Springs,United States
Summary
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
Charter Spectrum
Colorado Springs, CO
12.2021 - Current
- Resolved escalated customer complaints with professionalism, ensuring timely resolution and necessary follow-up actions.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, and systems usage.
- STEP Forward participant for Lead and Supervisor development.
- Participated in various leadership and team management training programs to strengthen organizational effectiveness.
- Gold recognition award 2023
Warehouse Operations Supervisor
American Iron & Metal LLC
Colorado Springs, CO
05.2018 - 11.2021
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on operational procedures and best practices for inventory management.
- Implemented process improvements, enhancing productivity and reducing operational costs.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
Education
Richmond Hill High School
Richmond Hill, GAAthens Technical College
Athens, GASkills
- Customer complaint resolution
- Account management
- Follow-up skills
- Research and analysis
- Escalation management
- Friendly, positive attitude
Timeline
Customer Service Lead
Charter Spectrum
12.2021 - Current
Warehouse Operations Supervisor
American Iron & Metal LLC
05.2018 - 11.2021
Richmond Hill High School
Athens Technical College