JOSH BUTH
Moorhead,MN
Summary
Relationship management and payments professional with deep experience supporting business clients through ACH processing, electronic payment solutions, and responsive issue resolution. Builds trusted partnerships, coordinates across teams, and supports smoother onboarding, stronger communication, and high client satisfaction.
Overview
20
20
years of professional experience
Work History
Relationship Manager
KOTAPAY
01.2024 - Current
- Serve as a primary relationship contact for business clients, developing trusted partnerships and delivering exceptional customer service.
- Consult with business owners and decision-makers to understand needs and align payment solutions with operational goals.
- Proactively strengthen client relationships through ongoing communication, account engagement, and responsive support.
- Identify client needs and opportunities to provide additional value through products, services, and payment solutions.
- Collaborate across departments to resolve client issues, address escalations, and maintain high levels of customer satisfaction.
- Provide expertise on ACH processing, electronic payment solutions, and industry best practices.
Operations Manager
KOTAPAY
01.2019 - 01.2024
- Led operational teams supporting electronic payment services for a diverse portfolio of business clients.
- Partnered with clients to improve operational efficiency, service outcomes, and overall customer experience.
- Implemented process improvements that enhanced service delivery and elevated client experience.
- Collaborated with sales, service, and operations teams to strengthen customer retention and promote long-term client success.
- Developed strong customer relationships through responsive communication and proactive issue resolution.
- Developed strong knowledge of payment products and services and trained team members to deliver consistent, high-quality service.
Software Operations Specialist
KOTAPAY
01.2007 - 01.2019
- Provided support to large corporate clients using electronic payment services, ensuring smooth operations and client satisfaction.
- Supported businesses with ACH and credit card processing solutions to streamline transaction processes.
- Assisted clients with software usage, payment processing, and operational needs.
- Partnered with internal teams to ensure successful customer outcomes and timely resolution of issues.
- Developed and maintained long-term customer relationships through responsive support, training, and problem resolution.
Software Sales Specialist & Accounting Representative
ICON SYSTEMS
01.2013 - 01.2019
- Conducted software demonstrations and supported customer onboarding, implementation, and adoption.
- Provided ongoing customer support and training, fostering long-term client relationships.
- Built trusted client relationships by understanding customer needs and recommending appropriate solutions.
- Consulted with organizations on accounting and software solutions, enhancing operational efficiency.
- Managed accounting functions, ensuring accuracy in accounts payable, accounts receivable, reconciliations, and reporting.
Education
Bachelor of Science - Business Administration
North Dakota State University
Fargo, ND05-2006
Skills
- Payment processing solutions
- Payment expertise
- Client onboarding
- Account oversight
- Relationship management
- Client retention
- Business development
- Process improvement
- Cross-functional collaboration
- Stakeholder engagement
- Team leadership
- Executive communication
- Problem solving
- Customer journey mapping
Personal Information
Title: RELATIONSHIP MANAGER | CLIENT SUCCESS | FINANCIAL SERVICES
Timeline
Relationship Manager
KOTAPAY
01.2024 - Current
Operations Manager
KOTAPAY
01.2019 - 01.2024
Software Sales Specialist & Accounting Representative
ICON SYSTEMS
01.2013 - 01.2019
Software Operations Specialist
KOTAPAY
01.2007 - 01.2019
Bachelor of Science - Business Administration
North Dakota State University