Nicole Tessler
Burleson
Summary
Dynamic professional with extensive experience in donor relations and call center management at Troy Brewer Ministries. Proven ability to optimize workflows and enhance customer satisfaction. Expertise in financial reporting and conflict resolution, leading teams to achieve organizational goals while ensuring confidentiality and accuracy.
Overview
4
4
years of professional experience
Work History
Call Center Manager
Troy Brewer Ministries
Burleson
08.2021 - Current
- Manage 24/7 multi-line call center with 3 rotating shifts.
- Process, record, and reconcile financial contributions with accuracy.
- Provide high-volume customer service and resolve sensitive inquiries.
- Maintain confidential records and prepare reports.
- Train, supervise, and evaluate a team of 10.
- Manage employee schedules and workflow.
Inventory Manager
Troy Brewer Ministries
Burleson
08.2021 - Current
- Maintain accurate inventory records.
- Prepare shipments and manage stock replenishment.
- Support events with inventory coordination.
- Create product bundles and maintain logs for orders and sales.
Director of Donor Relations
Troy Brewer Ministries
Burleson
08.2021 - Current
- Ensured accurate donor records through diligent processing of donations.
- Created annual giving statements to enhance donor engagement.
- Delivered exceptional customer service to donors and ministry partners, resolving issues promptly.
- Oversaw management of databases and emails, facilitating efficient follow-up processes.
- Effectively communicated ministry operations and resources to various stakeholders.
Education
Bachelor's - Biblical Studies
Texas University of Theology
Burleson, TX01.2025
Associates - Biblical Studies
Texas University of Theology
Burleson, TX01.2024
Graduate -
School of Kingdom Equipping
Burleson, TX01.2023
Skills
- Clerical and administrative support
- Data entry and record management
- Multi-line phone management
- Cash handling and financial reporting
- Customer service and public relations
- Document filing and scanning
- Calendar and schedule coordination
- Conflict resolution
- Confidential information management
- Mail sorting and distribution
- Workflow optimization
- Team collaboration
- Microsoft Office Suite proficiency
- Salesforce expertise
- E-commerce platform management
- Membership management
- Email marketing strategies
- Payment processing solutions
- Cloud storage solutions
- Salesforce
- Square
References
Available upon request
Timeline
Call Center Manager
Troy Brewer Ministries
08.2021 - Current
Inventory Manager
Troy Brewer Ministries
08.2021 - Current
Director of Donor Relations
Troy Brewer Ministries
08.2021 - Current
Bachelor's - Biblical Studies
Texas University of Theology
Associates - Biblical Studies
Texas University of Theology
Graduate -
School of Kingdom Equipping