Josh Carlson
Bremerton,WA
Summary
Reliable Customer Service Representative with technician experience and a good work ethic. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Looking to pursue employment with a company that will help me hone in on my computer skills and allow me to better myself and my abilities.
Overview
11
11
years of professional experience
Work History
Manger/Service Advisor
Blue Canary Repair Inspection Inc.
Bremerton, WA
10.2021 - Current
- Explained the features and benefits of products or services offered by the repair shop to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to shop standards.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
Automotive Technician
Kitsap Auto Outlet
Bremerton, WA
07.2013 - 10.2021
- Maintained a clean working environment at all times.
- Operated a variety of shop equipment safely and efficiently.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Education
High School Diploma -
Burley Christian Scool
Burley, WA06-2009
Skills
- Customer Service
- Quality Control
- Price Quoting
- Service Estimates
- Customer Retention
- Computer Skills
- Technical Support
- Documentation And Reporting
- Data Entry
- Service Recommendations
- Repairs Scheduling
- Multitasking and Organization
- Excellent Communication
- Progress Reporting
- Service Order Flow
Timeline
Manger/Service Advisor
Blue Canary Repair Inspection Inc.
10.2021 - Current
Automotive Technician
Kitsap Auto Outlet
07.2013 - 10.2021
High School Diploma -
Burley Christian Scool
Similar Profiles
PEDRO DE SOUZA MACHADOPEDRO DE SOUZA MACHADO
Mecânico de manutenção de máquinas Off-Shore at SHIMMER INSPECTION REPAIR AND MAINTENANCE OF EQUIPMecânico de manutenção de máquinas Off-Shore at SHIMMER INSPECTION REPAIR AND MAINTENANCE OF EQUIP
Kyle SanchezKyle Sanchez
Assistant mechanic at Sanchez Auto Repair and InspectionAssistant mechanic at Sanchez Auto Repair and Inspection
Charles KarnsCharles Karns
Owner CEO at Juniata Chimney Inspection And RepairOwner CEO at Juniata Chimney Inspection And Repair