Josh Carlson
Bremerton,WA
Summary
Reliable Customer Service Representative with technician experience and a good work ethic. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Looking to pursue employment with a company that will help me hone in on my computer skills and allow me to better myself and my abilities.
Overview
11
11
years of professional experience
Work History
Manger/Service Advisor
Blue Canary Repair Inspection Inc.
Bremerton , WA
10.2021 - Current
- Explained the features and benefits of products or services offered by the repair shop to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to shop standards.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
Automotive Technician
Kitsap Auto Outlet
Bremerton , WA
07.2013 - 10.2021
- Maintained a clean working environment at all times.
- Operated a variety of shop equipment safely and efficiently.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Education
High School Diploma -
Burley Christian Scool
Burley, WA06-2009
Skills
- Customer Service
- Quality Control
- Price Quoting
- Service Estimates
- Customer Retention
- Computer Skills
- Technical Support
- Documentation And Reporting
- Data Entry
- Service Recommendations
- Repairs Scheduling
- Multitasking and Organization
- Excellent Communication
- Progress Reporting
- Service Order Flow
Timeline
Manger/Service Advisor
Blue Canary Repair Inspection Inc.
10.2021 - Current
Automotive Technician
Kitsap Auto Outlet
07.2013 - 10.2021
High School Diploma -
Burley Christian Scool
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