Guillermo Sepulveda Castro
Eagle Mountain,UT
Summary
Dynamic Automotive Service Manager with a proven track record at Walmart, excelling in customer satisfaction and service department operations. Skilled in automotive diagnostics and employee retention, I implemented an inventory management system that streamlined processes, enhancing service delivery and optimizing technician utilization. Bilingual with strong problem-solving abilities, I foster teamwork to achieve operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Service Manger
Walmart
Saratoga Springs, UT
10.2023 - Current
- Supervised daily operations of automotive service department, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on automotive repair processes and customer service best practices.
- Implemented inventory management system to streamline parts ordering and reduce operational delays.
- Collaborated with cross-functional teams to enhance customer satisfaction and resolve service issues promptly.
- Coordinated scheduling for automotive services, optimizing technician utilization and minimizing wait times for customers.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
Machine Operator
FlexoOne
Salt Lake City, UT
10.2022 - 10.2023
- Operated various machinery to ensure efficient production flow.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to troubleshoot operational issues promptly.
- Streamlined production processes to enhance output quality and consistency.
- Maintained accurate records of machine settings and production counts.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Sales Lead
1800-Got-Junk
Salt Lake City, UT
06.2021 - 10.2022
- Led team to achieve sales goals through effective training and mentoring strategies.
- Implemented process improvements to enhance customer experience and operational efficiency.
- Analyzed market trends to develop targeted sales strategies, increasing client engagement.
- Coordinated with cross-functional teams to streamline service delivery and optimize workflow.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Crane Rigger
Jacobsen Construction
Salt Lake City, UT
01.2020 - 02.2021
- Operated cranes to lift and position heavy materials for construction projects.
- Collaborated with site supervisors to assess rigging requirements and safety protocols.
- Conducted pre-lift inspections to ensure equipment integrity and compliance with safety standards.
- Trained junior riggers on safe rigging practices and equipment operation techniques.
- Developed and implemented safety checklists to minimize operational risks during crane operations.
- Coordinated with project managers to align lifting schedules with overall project timelines.
- Resolved on-site challenges by adapting rigging strategies based on environmental conditions and loads.
Education
High School Diploma -
YORK COMPREHENSIVE HIGH SCHOOL
York, SCSkills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Bilingual
- Customer relations
- Scheduling
- Environmental awareness
- Quality standards
- Employee retention
- Service department operations
- Employee evaluation
- Scheduling abilities
- Labor estimating
- Positive attitude
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Supervised team of 10-15 staff members.
- Promoted to sales lead after 1 successful year in the sales department.
- Promoted to service manager after 2 years as technician
- Managed a department in retail
Certification
Fork Lift certification
Automotive certifcations
Languages
Spanish
Native or Bilingual
Timeline
Automotive Service Manger
Walmart
10.2023 - Current
Machine Operator
FlexoOne
10.2022 - 10.2023
Sales Lead
1800-Got-Junk
06.2021 - 10.2022
Crane Rigger
Jacobsen Construction
01.2020 - 02.2021
High School Diploma -
YORK COMPREHENSIVE HIGH SCHOOL