Josh Cavazos
Sugar Land,Texas
Summary
Courteous and prompt Field Service Supervisor with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. My objective is to obtain a position in an industry that utilizes my abilities and provides opportunity for personal and professional growth. Flexible and outgoing team player with passion to grow business by building customer relationships. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
14
14
years of professional experience
Work History
Airport Services Representative Supervisor
City of Sugar Land
City Of Sugar Land , TX
08.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding services. Provided technical support to clients via telephone, email, and in-person visits. Developed relationships with existing customers by providing excellent customer service. Maintained confidentiality of sensitive information shared by customers during interactions.
- Participated in team meetings regularly where ideas were exchanged about ways to improve customer experience. Performed data entry tasks accurately and efficiently into company databases. Generated reports on customer feedback to identify areas of improvement for the company's services.
Line Crew III
City of Sugar Land
Sugar Land, Texas
07.2017 - 08.2023
- Provided lead support with day to day ground operations with duties such as fueling, towing, oil services, marshaling, and greeting arriving and departing customers. Developed relationships with base tenants and repeat customers to ensure the best experience when using our FBO. NATA certified and trained to the high standards of the City of Sugar Land. Lead, planned and delegated tasks to ground crew logistically to ensure a safe and smooth running ramp.
- Oversight of delivery of loads of Jet A, Aviation gas, unleaded, and diesel fuel and performed quality control checks of fuel loads per NATA and KSGR guidelines. Completed reports in regards to fuel deliveries and quality control checks. Performed opening duty's such as runway/taxiway inspections, testing pressures on mobile refuelers, sumping fuel tanks and trucks for containments, and completing daily reports for record keeping.
Project Consultant
Affordable 1 Home Services INC
Rosharon, TX
08.2022 - 01.2023
- Self generating leads by networking, door knocking and canvassing storm damaged residential areas. Conducted roof and property inspections and documented all findings into a through assessment report to homeowners and insurance adjusters for loss claims. Communicated with clients, delivering timely and relevant status updates. Oversaw field installation of roofs, siding, and gutters while providing support. Completed post project reports and follow-ups with clients to ensure a positive reputation within the community.
Field Supervisor
Falcon Midstream Services
Conroe, TX
08.2016 - 04.2017
- Responsible with job site visits, planning and coordinating vender equipment delivery. Provided direction and guidance with the codes, standards and other contractual documents that control the method as utilized by the company and client. Applied testing criteria in accordance with applicable specifications. Apply basic mathematical skills to solve technical problems.
- Set-up and calibrate all equipment used, interpret, evaluate, and document results through formal reports. Responsible for execution of projects/jobs within budget and on time. Completed all reports for jobs such as test reports, daily progress reports, job safety analysis, and organized into a final job report for customers and records.
Field Supervisor
Brown Integrity
Houston, Texas
08.2015 - 05.2016
- Responsible for daily field operations on projects in the pipeline integrity field managing large crews ranging from 2-8 technicians at multiple job sites. Conducted projects with accordance to DOT regulations and company safety standards. Conducted site visits for logistical planning and efficiently estimating equipment required.
- Responsible for all paperwork to be turn in a timely manner including safety forms, company required forms, customer forms, and timesheets. Performed other job task assigned by management.
Technician I/ Equipment Manager
Pipeline Services International
Houston, Texas
04.2013 - 08.2015
- Operated tools and equipment to accomplish job assignments and client requirements. Inspected and interpreted readings as required in real time, to determine areas of interest.
- Rigging equipment in an oil field type setting, using engineering controls and safety regulations as guidelines to a efficient and safe work site. Performed weekly maintenance assessments.
- Worked overtime, including evenings and weekends, On call to respond to jobsite emergencies and fix unsafe conditions.
Logistics Coordinator
Houston Carton
Rosenberg, Texas
03.2012 - 04.2013
- Handled end-processing of customer orders including hand loading trucks.
- Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
- Oversaw the organizing and product storage in warehouse areas. Performed weekly maintenance assessments.
Inventory Specialist/ Line Service
Comanche Fighters (Friedkin Aviation)
Eagle Pass, Texas
05.2010 - 03.2012
- Supported A&P maintenance crews in maintaining a fleet of +20 air worthy War Birds for a private owner. Fueled and prepared aircraft for flight operations. Maintained fleet by detailing to the highest standards prior and post flight.
- Assisted the maintenance crew in daily operations, routinely checked fluid levels and replaced filters. Lubricated shafts, bearings and gears. Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
- Created and maintained inventory spreadsheet with all new aircraft parts and organized parts. Maintained ramp and warehouse areas.
Education
Associate of Arts -
Wharton County Community College
2010
Skills
- NATA line service certified
- Customer service expert
- Strong attention to detail
- Titian ACE certified fuel farm quality control management
- Coordinating personnel
- Strategic field development
- Trained in site specific emergency response
- Familiar with FAA and DOT regulations
Timeline
Airport Services Representative Supervisor
City of Sugar Land
08.2023 - 08.2024
Project Consultant
Affordable 1 Home Services INC
08.2022 - 01.2023
Line Crew III
City of Sugar Land
07.2017 - 08.2023
Field Supervisor
Falcon Midstream Services
08.2016 - 04.2017
Field Supervisor
Brown Integrity
08.2015 - 05.2016
Technician I/ Equipment Manager
Pipeline Services International
04.2013 - 08.2015
Logistics Coordinator
Houston Carton
03.2012 - 04.2013
Inventory Specialist/ Line Service
Comanche Fighters (Friedkin Aviation)
05.2010 - 03.2012
Associate of Arts -
Wharton County Community College
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