JOSH CREGO

Ensured consistent customer satisfaction by efficiently managing orders and proactively communicating with customers.

Process order demand promptly, effectively reducing late backlog in responsible areas.

Communicate order status proactively to customers, swiftly addressing all inquiries.

Facilitated weekly meetings with management to provide updates on order progress and address any concerns.

Maintain accuracy of billing dates weekly for precise financial reporting.

Collaborated with teams to align on business KPIs, supporting enhanced performance metrics.

Provided precise quotes and orders in a timely manner for internal and external stakeholders.

Collaborated with colleagues to enhance customer service delivery and improve client satisfaction.

Assisted in managing steam turbine fleet, guaranteeing correctness for sales staff.

Implemented time management strategies to identify and capitalize on business opportunities.

Coordinated with internal and external parties to ensure service excellence and timely project execution.

Ensured accuracy of recommended spares for WLS fleet, contributing to fleet reliability.

Collaborated with pricing and engineering teams to deliver precise data to customers and stakeholders.

Enhanced output for proactive sales tools, supporting sales efforts in high-pressure environments.

Managed Salesforce to maintain fleet information and ensure data integrity.