Joshujuan (Josh) Dillard
Harrisburg,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Representative
Pepsi Beverages
06.2016 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
Forklift Loader Operator
Store Supply Warehouse
02.2014 - 03.2016
- Pick, Pack, and Ship any orders over $2,000 on my lonesome for the building and loaded freight onto its designated trucks
- Completed daily forklift inspections, ensuring proper functionality before starting work shifts.
- Packed items into appropriate containers for shipment.
- Participated in regular team meetings to stay informed about company updates, process changes, and warehouse objectives.
- Minimized damage to products during transportation by following proper stacking techniques according to weight and size specifications.
Salesperson
Vector Marketing Company
04.2013 - 01.2014
- Sold Knives and Kitchenware via cold calls and referrals
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Education
No Degree - Business Marketing
Shippensburg University of Pennsylvania
Shippensburg, PAHigh School Diploma -
Central Dauphin East High
Harrisburg, PA06.2013
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Sales expertise
- Relationship Building
- Objection handling
- Upselling and Cross Selling
- Performance Improvement
Timeline
Sales Representative
Pepsi Beverages
06.2016 - Current
Forklift Loader Operator
Store Supply Warehouse
02.2014 - 03.2016
Salesperson
Vector Marketing Company
04.2013 - 01.2014
No Degree - Business Marketing
Shippensburg University of Pennsylvania
High School Diploma -
Central Dauphin East High