Josh Farr
Small Business Owner & BS Computer Science Dec 2023
Howell,MI
Summary
Ambitious and driven Computer Science student with a proven track record in project management and entrepreneurship, seeking to leverage technical and business acumen to excel as a sales professional in the Dell Sales Academy. Offering exceptional customer experience, resource management, and budgeting along with proficiency in Java, SQL, and Python programming. Adept at building strong relationships and fostering a culture of innovation and growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Computer Science
Michigan Technological University
08.2019 - 12.2023
Work History
Founder, Manager, Lead-Foreman
Farr Exterior Pros
Howell, MI
06.2020 - Current
- Built and managed successful exterior painting/decking company from ground up to support self through college 180 jobs completed over 3 yrs (3 summers)
- Aligning customer needs with services offered
- Demonstrated strong sales, marketing, product development, customer service, and fulfillment skills
- Supervised and trained team of 4 employees with 100% retention rate
- Achieved 233% increase in revenue in under 3 years and maintained 95% customer retention rate ($15,000 -> $55,000 growth in summer earnings)
- Managed high-volume customer service calls, maintaining 98% satisfaction rate
- Promoted business on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
- Developed and maintained key relationships with customers, business advisers, and future clientele.
Sub-Contractor/Carpenter
Woodcraft Design and Build LLC
Howell, MI
04.2017 - 06.2020
- Assisted in completion of over 25 residential projects(Avg cost $60,000), gaining valuable hands-on experience in the construction industry
- Developed strong teamwork and problem-solving skills, contributing to a 40% increase in project efficiency.
- Delivered high level of service to all customers and effectively resolved issues
- Worked closely with general contractor on completion of punch list tasks
- Maintained and updated required materials needed for assigned jobs to sustain inventory
Team Member
Culvers
Howell, MI
08.2015 - 12.2016
- Delivered exceptional customer service, ensuring customer satisfaction and repeat business.
Skills
Sales and Negotiation
Presentation and public speaking
Networking and relationship building
Sales Processes
Market Research and analysis
Self Starter
Adaptability and problem-solvingJava, SQL, and Python programmingTime Management and Multitasking
CRM software proficiency (eg, Salesforce, HubSpot)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Founder, Manager, Lead-Foreman
Farr Exterior Pros
06.2020 - Current
Bachelor of Science - Computer Science
Michigan Technological University
08.2019 - 12.2023
Sub-Contractor/Carpenter
Woodcraft Design and Build LLC
04.2017 - 06.2020
Team Member
Culvers
08.2015 - 12.2016