Joshua Hendershot
Athens,GA
Summary
To utilize my leadership and professional management skills combined with my long history of customer service experience, in a sales or operational role within a fast pace, growing organization.
A versatile and skilled professional with over 14 years' experience, with outstanding interpersonal communications, customer service, and partner relationship skills. Responsible for allocation of technical instructors as well as managing partner relationship for subcontracting work. Keeping up with partner relationships as well as coordinating internal schedules.
Overview
15
15
years of professional experience
Work History
Program Manager
VMware Tanzu Labs
01.2020 - 01.2024
- Served as the primary point of contact for approximately 30 consulting training partners and subcontractors, fostering strong, productive relationships.
- Identified, assessed, and developed relationships with potential consulting and training partners and subcontractors to expand VMW's ecosystem, ensuring alignment with VMW's strategic goals and consulting educational standards.
- Worked directly with 12 - 15 delivery lead managers to monitor internal bench strength, and identified partner resources to fill any project gaps
- Negotiated rates directly with our partners for all subcontracting resources
- Created work orders and purchase orders for projects delivered by partners
- Negotiated and finalized Master Service Agreements, focusing on creating value for both VMW and its partners along side legal and finance.
- Held regular health check calls with partners to ensure longevity of relationship
- Consistently reviewed upcoming pipeline needs with partners.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Sr. Program/Project Manager
Pivotal Software, Incorporated
01.2013 - 01.2020
- Created public training schedules every quarter based on marketing needs data
- Managed staffing needs for all public, private and Platform Acceleration Lab training classes
- Coordinated 15 - 20 training classes per quarter
- Managed partner relationships to ensure resources were available when needed
- Negotiated and finalized partnership agreements, to onboard new contractors to help deliver training classes.
- Provided customer support as needed for class registration and throughout any training classes
- Communicated directly with customers on class needs, scheduling, etc
- Supported the Sales team to sell the correct training classes based on the customer needs
- Created opportunities and generated quotes to customers using Sales Force.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Coordinator
VMware (Acquired SpringSource in 2010)
01.2009 - 01.2013
- Managed and maintained the public and private training classes for the Americas region
- Worked directly with clients and/or account teams to help sell and schedule classes with clients
- Scheduled calls with clients and Subject Matter Experts to confirm correct training class
- Worked directly with customers on class timing and logistics
- Managed contractor relationships to utilize delivery resources as needed.
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Project Coordination
- Interpersonal Skills
- Customer Service
- Relationship Building
- Scheduling and Planning
- Revenue Growth
- Vendor Management
- Logistics Operations
- Resource Allocation
Timeline
Program Manager
VMware Tanzu Labs
01.2020 - 01.2024
Sr. Program/Project Manager
Pivotal Software, Incorporated
01.2013 - 01.2020
Project Coordinator
VMware (Acquired SpringSource in 2010)
01.2009 - 01.2013
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