Josh Henderson
Carrollton,GA
Summary
Dynamic professional with extensive leadership and operations management experience at Snack Wave Provisions and QuikTrip Corporation. Proven ability to cultivate strong client relationships, enhancing customer satisfaction and loyalty. Expertise in budget management and sales strategies that drive profitability and optimize processes. Skilled in problem-solving and fostering employee relations to achieve organizational objectives.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Owner/Operator
SnackWave Provisions LLC
Carrollton, USA
06.2018 - Current
- Cultivated strong client relationships, leading to increased customer satisfaction and loyalty.
- Executed inventory management tasks, including stock rotation and replenishment orders, minimizing out-of-stock occurrences.
- Formulated and implemented strategies to enhance productivity and streamline processes.
- Established and monitored budgets, aligning expenses with financial targets to maintain profitability.
- Conducted market trend analysis and competitor assessments to identify business risks and opportunities.
Store Manager
QuikTrip
Carrollton, USA
02.2012 - 06.2018
- Managed a team of 35+ employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Managed store operations, driving sales, enhancing customer service, optimizing inventory management, and supervising staff
- Created employee schedules aligned with business needs, effectively managing labor costs within budget constraints
- Monitored compliance with company policies, procedures, and safety regulations to maintain operational integrity
Assistant Manager
QuikTrip
Decatur, USA
06.2008 - 02.2012
- Coordinated daily operations, enhancing workflow efficiency
- Addressed customer complaints promptly, maintaining high customer service standards
- Oversaw cash handling procedures, ensuring accuracy in deposits and register reconciliations
Mortgage Banker
Opteum Mortgage
Douglasville, USA
12.2007 - 06.2008
- Analyzed financial information including credit reports, income, and asset documentation to assess loan viability
- Negotiated terms and conditions with borrowers to secure favorable loan terms for both parties
- Collaborated with underwriters, processors, and closers to streamline loan approval process and ensure timely closings
- Generated leads through networking, referrals, and cold calling, establishing a diverse client base
Education
Mortgage Banking - Trade school
Xinnix Academy of Excellence
Alpharetta, GA12.2007
Business Management - College
University of West Georgia
Carrollton, GA05.2007
High school diploma -
Alexander High School
Douglasville, GA01.2006
Skills
- Leadership
- Client management
- Sales strategies
- Operations management
- Budget management
- Problem solving
- Time management
- Communication skills
- Employee relations
Certification
NASM Certified Personal Trainer
Timeline
Owner/Operator
SnackWave Provisions LLC
06.2018 - Current
Store Manager
QuikTrip
02.2012 - 06.2018
Assistant Manager
QuikTrip
06.2008 - 02.2012
Mortgage Banker
Opteum Mortgage
12.2007 - 06.2008
Mortgage Banking - Trade school
Xinnix Academy of Excellence
Business Management - College
University of West Georgia
High school diploma -
Alexander High School