Josh Kalainoff
Waterloo,IA
Summary
Quality Team Leader experienced and dedicated to enhancing customer satisfaction and business success. Diplomatic and friendly with proven commitment to Quality standards. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Adept at problem solving in order to fulfill customer demands and satisfaction.
Overview
19
19
years of professional experience
Work History
Team Lead
Omega Cabinetry
06.2005 - Current
- Supervised team members to confirm compliance with set safety procedures and requirements.
- Trained team members by relaying information on product quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Traveled with the Service Recovery team to external customers homes to solve issues.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
No Degree - General Studies
University of Iowa
Iowa City, IASkills
- Quality control
- Workplace safety
- Problem-Solving
- Attention to Detail
- 6S Principles
- Issue Resolution
Timeline
Team Lead
Omega Cabinetry
06.2005 - Current
No Degree - General Studies
University of Iowa
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