Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josh Melendez

Montgomery,TX

Summary

Dynamic Customer Service Representative with RCJ Transport Logistics INC., adept at resolving complaints and enhancing customer loyalty through active listening and effective complaint handling. Proven ability to build relationships and provide tailored product solutions, ensuring high customer satisfaction and repeat business. Proficient in data entry and call management, driving operational excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

RCJ Transport Logistics INC.
2021.04 - 2025.07
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Homeschool
Montgomery
06.2024

Skills

  • Customer service
  • Active listening
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft outlook
  • Scheduling
  • Call management
  • Product knowledge
  • Order processing
  • Documentation
  • Data collection
  • Building rapport
  • Product and service solutions

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

RCJ Transport Logistics INC.
2021.04 - 2025.07

High School Diploma -

Homeschool