Josh Pawlik
Burbank,CA
Summary
Dedicated professional with over ten years of customer service experience in high-pressure environments. Demonstrated leadership abilities and a strong track record of team collaboration to achieve organizational goals. Effective communicator with a focus on fostering positive team dynamics. I am a team player who wants to be sure that I am achieving the best of my abilities and everyone around me feels the same too.
Overview
9
9
years of professional experience
Work History
E-Commerce Shopper
Whole Foods Market
Glendale, California
08.2022 - Current
- Achieve record-setting grocery delivery services for Prime Now customers. Prepare orders efficiently for delivery and pickup, offering replacements. Shop for essential goods, including food and household items.
E-Commerce Supervisor
Whole Foods Market
Glendale, California
11.2023 - 11.2025
- Ensured safe working environment for all team members. Reviewed work forecasts, monitored metrics to uphold productivity and utilization standards. Balanced labor to maintain efficient shifts while achieving production goals. Collaborated with other departments to facilitate timely processing of customer orders.
Prime Now Shopper
Amazon
Glendale, California
05.2020 - 08.2022
- Executed preparation of customer grocery orders for delivery in Whole Foods store. Performed order assembly in warehouse, adapting to diverse working environments for efficiency.
Retail Carnival Attendant
Universal Studios Hollywood
Universal City, California
03.2019 - 03.2020
- Delivered engaging carnival experiences as a Games Attendant in a fast-paced environment. Solicited guest participation, explained game rules, and facilitated gameplay for all ages. Managed cash transactions accurately to ensure a smooth and trustworthy process. Fostered enthusiastic interactions to inspire continued guest engagement and enjoyment.
Busser
The Thirsty Merchant
Valley Village, California
06.2018 - 01.2019
- Sanitized dining areas to uphold a welcoming atmosphere. Delivered food and beverages promptly to support servers and maximize customer satisfaction. Organized table settings and utensils to enhance efficiency during peak shifts. Collaborated with staff to identify improved methods for task completion and productivity. Completed side work duties, ensuring adequate supply stock for smooth operations. Monitored customer activity to swiftly clear tables for incoming guests. Maintained cleanliness and organization in dining areas to elevate guest experiences.
Server
Dave & Buster's
Hollywood, California
11.2017 - 05.2018
- Delivered exceptional customer service in high-pressure dining environment. Managed multiple tables simultaneously, ensuring order and payment accuracy. Demonstrated strong multitasking abilities while maintaining service quality. Served food and beverages promptly, prioritizing customer needs. Utilized POS system for order placement, billing management, and complimentary item handling. Collaborated with team members during peak shifts to optimize workflow. Cultivated relationships with regular customers for enhanced loyalty. Addressed customer complaints professionally, ensuring swift resolutions.
Host
Buffalo Wild Wings
Sherman Oaks, California
06.2017 - 11.2017
- Streamlined check-in processes to enhance guest arrival experience. Welcomed guests and managed reservations for efficient seating flow. Trained new hosts on customer service protocols and operational procedures. Coordinated with kitchen and wait staff to optimize dining experience. Resolved customer inquiries and complaints promptly, ensuring high satisfaction. Maintained cleanliness of entrance area to foster a welcoming atmosphere. Handled large parties and unexpected events calmly during busy shifts. Increased restaurant efficiency by organizing host stand and reservation logs.
Education
McHenry County College
Crystal Lake, ILHigh School Diploma -
Johnsburg High School
Johnsburg, ILSkills
- Leadership abilities
- Critical thinking
- Communication proficiency
- Adaptable mindset
- Work commitment
- Meticulous attention to detail
- Providing efficient customer service
- Team player
References
- Diana Luna (323) 321-3227
- Jazlynn Aguilar (626) 366-7884
- Steven Vogel (408) 674-4890
Timeline
E-Commerce Supervisor
Whole Foods Market
11.2023 - 11.2025
E-Commerce Shopper
Whole Foods Market
08.2022 - Current
Prime Now Shopper
Amazon
05.2020 - 08.2022
Retail Carnival Attendant
Universal Studios Hollywood
03.2019 - 03.2020
Busser
The Thirsty Merchant
06.2018 - 01.2019
Server
Dave & Buster's
11.2017 - 05.2018
Host
Buffalo Wild Wings
06.2017 - 11.2017
McHenry County College
High School Diploma -
Johnsburg High School