Maggie Hong
Charlottesville,VA
Summary
Detail-oriented candidate that is organized and dependable. Hardworking, and has excellent time management. Can work well with diverse groups of people and respects everyone.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-Commerce Shopper
Whole Foods Market
04.2022 - Current
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Team Member
TJX Homegoods
10.2019 - 08.2020
- Worked as a cashier, assisted with stocking as needed
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VA05.2025
Skills
- Data Entry
- Problem-Solving
- Self Motivation
- Organizational Skills
- Reliability
- Task Prioritization
- Time management abilities
- Attention to Detail
- Valid Driver's License
- Product Knowledge
- Teamwork and Collaboration
Certification
Certification in Introduction to User Experience Principles and Processes
Languages
English
Native or Bilingual
Timeline
E-Commerce Shopper
Whole Foods Market
04.2022 - Current
Team Member
TJX Homegoods
10.2019 - 08.2020
Bachelor of Science - Psychology
George Mason University
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