Josh Pillow
Waxahachie,TX
Summary
Organized and dependable candidate with a successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Recovery Agent
Southwest Collateral Recovery
01.2014 - Current
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Handled high-pressure situations calmly and professionally, resolving conflicts amicably while protecting client interests.
Security Supervisor
Six Flags Over Texas
10.2007 - 12.2013
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Customer Service Manager
Walmart
06.2005 - 10.2007
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
Arlington High School
Arlington05.2004
Skills
- Safety Monitoring and Compliance
- Problem solving ability
- Mechanical Troubleshooting
- Service-oriented mindset
- Willing to Learn
- Critical Thinking
- Clear Communication
- Heavy Lifting
Certification
TDLR License - Consent Tow License (expires 2/12/2025)
Timeline
Recovery Agent
Southwest Collateral Recovery
01.2014 - Current
Security Supervisor
Six Flags Over Texas
10.2007 - 12.2013
Customer Service Manager
Walmart
06.2005 - 10.2007
High School Diploma -
Arlington High School
TDLR License - Consent Tow License (expires 2/12/2025)
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