Josh Sisson
Lafayette
Summary
Results-driven General Manager with a proven track record in operations management and sales expertise. Demonstrated ability to enhance store performance and customer satisfaction through effective team leadership and strategic planning.
Overview
21
21
years of professional experience
Work History
General Manager
Ace Hardware
West Lafayette, IN
06.2015 - Current
- Directed daily operations to enhance store performance and customer satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing excess inventory.
- Led staff training initiatives, improving product knowledge and customer service skills across teams.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
Ace Hardware
West Lafayette, IN
02.2014 - 06.2015
- Trained and supervised staff to enhance operational efficiency and customer service quality.
- Developed merchandise displays to maximize product visibility and drive sales performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
Lawn Care Technician
TruGreen Lawn Care
Lafayette, IN
03.2011 - 02.2014
- Delivered comprehensive lawn care services, including fertilization, weed control, and pest management.
- Operated specialized equipment for aeration and overseeding to enhance turf health.
- Assessed customer lawns to identify issues and recommend tailored treatment plans.
- Trained new technicians on safety protocols and operational best practices in lawn care techniques.
- Developed relationships with clients to provide exceptional customer service and address concerns promptly.
General Manager
Dairy Queen Grill & Chill
Lafayette, IN
03.2005 - 12.2010
- Fostered relationships with vendors, negotiating contracts to secure favorable terms and pricing.
- Streamlined operational processes, resulting in increased efficiency and reduced labor costs.
- Developed marketing strategies that boosted community engagement and store visibility.
- Mentored department managers, enhancing their leadership capabilities and operational effectiveness.
Education
High School Diploma -
Pepperell High School
Lindale, GA05-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Verbal and written communication
- Staff training and development
- Time management
- Labor cost controls
- Sales expertise
- Effective leader
Accomplishments
- Attained a customer satisfaction rating exceeding 90% through the implementation of comprehensive employee training programs that focus heavily on customer satisfaction.
- Achieved a consistent annual sales growth of 5-10% through the implementation of targeted sales strategies.
Timeline
General Manager
Ace Hardware
06.2015 - Current
Assistant Store Manager
Ace Hardware
02.2014 - 06.2015
Lawn Care Technician
TruGreen Lawn Care
03.2011 - 02.2014
General Manager
Dairy Queen Grill & Chill
03.2005 - 12.2010
High School Diploma -
Pepperell High School