Josh Snowden
Chattanooga,TN
Summary
Proven track record in customer service and problem-solving, demonstrated at Publix where I enhanced customer loyalty through empathetic conflict resolution. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction and operational efficiency. Achieved commendable accuracy in financial transactions, showcasing my hard and soft skills in dynamic retail settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Publix
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Food City
06.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Custodian
Cleveland High School
04.2022 - 06.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Furniture Mover
All Out Moving Inc
04.2021 - 01.2022
- Followed verbal and written instructions to properly move and ship products.
Cashier
Walmart
10.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Collegedale Academy
Collegedale, TN05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Publix
02.2024 - Current
Cashier
Food City
06.2023 - 02.2024
Custodian
Cleveland High School
04.2022 - 06.2023
Furniture Mover
All Out Moving Inc
04.2021 - 01.2022
Cashier
Walmart
10.2019 - 07.2020
High School Diploma -
Collegedale Academy