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Highly-skilled IT Support Technician with 4 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Results-driven IT Help Desk Support Specialist with over five years of experience delivering exceptional Tier 1 and Tier 2 technical support. Proficient in troubleshooting hardware, software, and network issues, managing Active Directory, and utilizing ticketing systems such as ServiceNow and Remedy. Strong expertise in Windows OS, Office 365, VPN, and remote access tools, with a consistent commitment to enhancing user satisfaction through high-quality technical assistance. Holds CompTIA A+, Network+, and certifications, demonstrating a solid foundation in IT support and security best practices.

Skilled Technologist with experience remote or in site technical support, configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Josh Solomon

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IT Support Specialist

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Bachelor's Degree - Radio, Television, and Digital Communication

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IT Support Specialist

Junior Recruiter

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Hofstra University

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