Sally Alabdali
Accountant
Lexington,KY
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Support Specialist
Commonhealth Spirit
Lexington, KY
02.2022 - 12.2022
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Updated software to safeguard against security flaws.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Used ticketing systems to manage and process support actions and requests.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Receivable Accountant
Aramark
Lexington, KY
10.2020 - 02.2021
- Compiled general ledger entries on short schedule with 100% accuracy.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Monitored timely collection and application of account receivable collections.
- Managed past due balances, financial inquiries and other accounts receivable functions.
IT Technician
Office Depot Inc
Lexington, KY
07.2017 - 12.2019
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
IT Support Specialist
BCTC
Lexington, Kentucky
02.2015 - 07.2017
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Updated software to safeguard against security flaws.
- Answered questions and provided information to customers about new software or hardware.
Education
Bachelor of Science - Accounting
Eastern Kentucky University
Richmond, KY 01.2018 - 12.2021
Skills
TCP/IP
Technical issues analysis
Mobile device management
Helpdesk call support
Technical equipment inspection
Instruction and training
Telecommunications network oversight
Hardware upgrades
Hardware
Operating system management
Software
Backup and recovery
Wireless area networking
Technical Support
Microsoft Outlook
Issue troubleshooting
Adobe and Adobe Flash
Linksys
User credential management
Microsoft Office Specialist (MOS) Expert
Windows 10
Network diagnostics
Ticket support system management
Timeline
IT Support Specialist
Commonhealth Spirit
02.2022 - 12.2022
Receivable Accountant
Aramark
10.2020 - 02.2021
Bachelor of Science - Accounting
Eastern Kentucky University
01.2018 - 12.2021
IT Technician
Office Depot Inc
07.2017 - 12.2019
IT Support Specialist
BCTC
02.2015 - 07.2017