Summary
Overview
Work History
Education
Skills
Timeline
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Sally Alabdali

Accountant
Lexington,KY

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

IT Support Specialist

Commonhealth Spirit
Lexington, KY
02.2022 - 12.2022
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Updated software to safeguard against security flaws.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Used ticketing systems to manage and process support actions and requests.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Receivable Accountant

Aramark
Lexington, KY
10.2020 - 02.2021
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
  • Monitored timely collection and application of account receivable collections.
  • Managed past due balances, financial inquiries and other accounts receivable functions.

IT Technician

Office Depot Inc
Lexington, KY
07.2017 - 12.2019
  • Maintained office PCs, networks and mobile devices.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.

IT Support Specialist

BCTC
Lexington, Kentucky
02.2015 - 07.2017
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Updated software to safeguard against security flaws.
  • Answered questions and provided information to customers about new software or hardware.

Education

Bachelor of Science - Accounting

Eastern Kentucky University
Richmond, KY
01.2018 - 12.2021

Skills

TCP/IP

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Timeline

IT Support Specialist

Commonhealth Spirit
02.2022 - 12.2022

Receivable Accountant

Aramark
10.2020 - 02.2021

Bachelor of Science - Accounting

Eastern Kentucky University
01.2018 - 12.2021

IT Technician

Office Depot Inc
07.2017 - 12.2019

IT Support Specialist

BCTC
02.2015 - 07.2017

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Sally AlabdaliAccountant