Jennifer D. Bennett
Charlotte,NC
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
IT Support Specialist
Velocitor Solutions
Charlotte, NC
11.2022 - Current
- Provide technical assistance and troubleshooting for end users, resolving hardware and software issues promptly and efficiently
- Implement and maintain network infrastructure, ensure seamless connectivity and optimal performance for all users
- Conduct regular system audits and security assessments to identify vulnerabilities and implement necessary safeguards
- Collaborate with cross-functional teams to develop and implement IT policies and procedures, enhancing the overall efficiency and effectiveness of IT operations
- Delivered technical support for 11 clients via phone and chat
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff
QA/IT Tech Support
Lowe's Corporate
Mooresville, NC
04.2022 - 11.2022
- Developed and executed comprehensive test plans, ensuring the identification and resolution of software issues, resulting in a 30% reduction in bug occurrences
- Collaborated with cross-functional teams to troubleshoot and resolve technical problems, improving overall system functionality by 20%
- Conducted in-depth analysis of customer feedback, identifying common issues and implementing proactive solutions, resulting in a 15% increase in customer satisfaction
- Created and maintained detailed documentation of software defects, providing valuable insights for developers and significantly reducing debugging time by 25%.
- Improved team productivity by implementing effective time management strategies during projects
- Enhanced user experience by addressing and resolving technical issues promptly
Receiver
Stanley Black & Decker
Kannapolis, NC
04.2021 - 04.2022
- Inspected and verified the quality of incoming materials and products, ensuring adherence to established standards and specifications
- Collaborated with suppliers and internal stakeholders to resolve quality issues and implement corrective actions, resulting in enhanced product quality and customer satisfaction
- Maintained accurate documentation of inspection results, performed data analysis, and generated reports to support continuous improvement efforts and drive operations efficiency.
- Handled day-to-day shipping and receiving overseeing more than 40 packages per day
- Maintained a clean and organized receiving area, enhancing workflow and productivity
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction
Inside Property Adjuster
Allstate Insurance
Charlotte, NC
02.2004 - 11.2018
- Assessed and evaluated property damage claims to determine coverage, liability, and potential loss value, utilizing analytical skills and attention to detail
- Investigated and gathered evidence, including interviews, photographs, and reports, to accurately determine the cause and extent of property damage claims
- Collaborated with policyholders, contractors, and legal professionals to negotiate settlements and resolve claims efficiently, while ensuring customer satisfaction
- Utilized advanced technological tools and software to streamline claims processing, resulting in improved efficiency and reduced claim cycle time.
- Directed claims negotiations within allowable limit of $5,000 and supported successful litigations for advanced issues
- Ensured regulatory compliance across all activities within the adjusting process while maintaining strict adherence to privacy laws regarding sensitive client information
- Collaborated with outside experts such as contractors and engineers to accurately assess property damages and determine repair costs
- Increased efficiency by effectively utilizing claims management software tools to track progress and monitor workload distribution
- Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries throughout the adjustment process
- Achieved high levels of accuracy in estimating repair costs by leveraging industry-standard software applications such as Xactimate
Education
Microsoft Technology Associate: MTA Security, Linux - Information Technology Security and Administration
MyComputerCareer
09.2019 - 07.2020
Bachelor of Arts - Political Science
North Carolina Central University
08.1992 - 05.1997
Skills
O Awareness of Protocols includingTCP/IPundefined
Affiliations
Certified IT Professional and highly skilled Operations Professional with an outstanding record for
Customer Service and Problem Solving. Most recent experience includes IT Support Specialist I,
responsible for providing technical assistance and troubleshooting for end users. Currently building on a
tech-savvy foundation by pursuing additional CompTIA, Microsoft and Linux certifications through a
hands-on, accredited training program. A life-long learner, driven to grow oneself and teammates.
Optimistic with outstanding communication and interpersonal eager to apply technical abilities and great
customer service to the exciting world of IT.
Timeline
IT Support Specialist
Velocitor Solutions
11.2022 - Current
QA/IT Tech Support
Lowe's Corporate
04.2022 - 11.2022
Receiver
Stanley Black & Decker
04.2021 - 04.2022
Microsoft Technology Associate: MTA Security, Linux - Information Technology Security and Administration
MyComputerCareer
09.2019 - 07.2020
Inside Property Adjuster
Allstate Insurance
02.2004 - 11.2018
Bachelor of Arts - Political Science
North Carolina Central University
08.1992 - 05.1997
Similar Profiles
BRIANNAH KELLYBRIANNAH KELLY
Support Specialist at Velocitor SolutionsSupport Specialist at Velocitor Solutions
Kyra WoodberryKyra Woodberry
Technical Support Specialist at VELOCITOR SOLUTIONSTechnical Support Specialist at VELOCITOR SOLUTIONS
BRIANNAH KELLYBRIANNAH KELLY
IT Support Specialist at Velocitor SolutionsIT Support Specialist at Velocitor Solutions