Josh Staffen
Plano,TX
Summary
Culinary professional with management experience accustomed to high-pressure restaurant environments with focus on delivering high-quality dishes and customer service. Adept at collaborating with team members to streamline operations and ensure timely execution of miscellaneous tasks. Known for flexibility and reliability, with strong commitment to maintaining cleanliness and organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Line Cook -> Sous Chef -> Kitchen Manager -> General Management
Pangea’s Pizza
Traverse City, MI
06.2019 - 09.2025
- Oversaw various business operations with a focus on back-of-house (BOH) functions.
- Maintained a menu while being mindful of customers, margins, and serviceability.
- Utilized third-party data system to conduct comprehensive comparisons of past sales metrics alongside pricing trends.
- Collected and analyzed customer and employee feedback to drive continuous improvement initiatives.
- Conducted interviews, hired, trained, and scheduled back-of-house employees.
- Administered disciplinary measures as necessary to maintain workplace integrity.
- Oversaw daily obligations to ensure seamless operations at the start and end of each day.
- Optimized service and labor processes to improve efficiency in meeting ticket fulfillment deadlines.
- Monitored and analyzed food cost and sales per labor hour to enhance profitability and resource allocation.
- Managed relationships with multiple vendors to secure a diverse range of products and services, encompassing equipment, food and beverage, hygiene supplies, and maintenance solutions.
- Ensured cleanliness and sterility of workspace to promote safety and efficiency.
- Organized and stocked service stations to ensure operational efficiency.
- Demonstrated expertise in industry storage practices and adherence to cleanliness standards.
- Managed food inventory, ensuring freshness and compliance with health regulations.
- Prepared and cooked menu items to meet quality standards and customer expectations.
Pharmacy Intern -> Pharmacist
Hometown Pharmacy
MI
01.2011 - 01.2017
- Delivered high-quality pharmaceutical services to enhance community health outcomes.
- Managed register operations while ensuring exceptional customer service and satisfaction.
- Oversaw the accurate processing of prescriptions from multiple sources, including fax, telephone, electronic, and written submissions.
- Evaluated patients' medication therapy management plans to ensure optimal treatment outcomes.
- Managed prescription refill requests, ensuring timely processing and adherence to safety protocols.
- Filed insurance claims and engaged with medical professionals to facilitate claim resolution and continuity of care.
- Processed and organized invoices and documentation to ensure accurate record-keeping.
- Managed inventory stocking processes to ensure product availability.
- Assisted customers with medication inquiries and provided accurate information on pharmaceutical products.
- Executed vaccination programs and performed point-of-care testing to ensure patient health.
- Analyzed and improved medication action plans to support patient care and minimize costs.
General Laborer
Hodgman’s Blueberries
Bangor, MI
01.2007 - 01.2013
- Cultivated strong relationships with field staff to enhance operational success.
- Operated machinery for harvesting blueberries, ensuring efficiency and quality in production.
- Managed collection and weighing of product yields from field staff.
- Maintained cleanliness and organization of work areas, promoting safety standards.
Page
Van Buren District Library
Lawrence, MI
01.2008 - 01.2011
- Coordinated facility organization to support seamless operations.
- Assisted guests at front desk by managing check-ins and check-outs.
- Operated computer system to maintain accurate records and facilitate guest services.
- Promoted a welcoming atmosphere for the facility.
- Arranged and categorized books in a structured manner to support efficient retrieval.
Education
Doctorate in Pharmacy (PharmD.) -
Ferris State University College of Pharmacy
05.2017
Associate’s Degree in Sciences - undefined
Ferris State University
01.2013
High School - undefined
Lawrence High School
01.2011
Skills
- Adaptability
- Dependability
- Consistent punctuality
- Effective time management
- Detail-oriented
- Maintaining cleanliness
- Customer service
- Driven professional
Certification
ServSafe certified
Advanced Cardiac Life Support certified (ACLS)
Timeline
Line Cook -> Sous Chef -> Kitchen Manager -> General Management
Pangea’s Pizza
06.2019 - 09.2025
Pharmacy Intern -> Pharmacist
Hometown Pharmacy
01.2011 - 01.2017
Page
Van Buren District Library
01.2008 - 01.2011
General Laborer
Hodgman’s Blueberries
01.2007 - 01.2013
Associate’s Degree in Sciences - undefined
Ferris State University
High School - undefined
Lawrence High School
Doctorate in Pharmacy (PharmD.) -
Ferris State University College of Pharmacy