Summary
Overview
Work History
Education
Skills
Timeline
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Josh Taylor

Bonne Terre,MO

Summary

Dynamic Account Manager with a proven track record at Bulk Tank Inc, excelling in client relations and issue resolution. Enhanced customer satisfaction through strong relationship building and effective communication. Skilled in account oversight and CRM management, successfully preventing client loss and driving revenue growth. Committed to delivering exceptional service and fostering long-term partnerships.

Overview

8
8
years of professional experience

Work History

Account Manager

Bulk Tank Inc
Park Hills, MO
03.2017 - Current
  • Assisted in managing client accounts, ensuring timely communication and support.
  • Collaborated with team members to gather customer feedback for service improvement.
  • Supported account management processes by organizing client information and documentation.
  • Learned company products and services to better address client inquiries and needs.
  • Maintained accurate records of client interactions within CRM systems for future reference.
  • Contributed to team discussions on strategies for enhancing customer satisfaction and retention.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Farmington Senior High School
Farmington, MO
05.2006

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Customer relationships
  • Account oversight
  • Issue resolution
  • Networking skills
  • Sales reporting
  • Upselling
  • Territory management
  • Revenue growth

Timeline

Account Manager

Bulk Tank Inc
03.2017 - Current

Farmington Senior High School