Josh Varghese
Bolingbrook,IL
Summary
Highly motivated and detail-oriented finance professional with extensive experience in banking and a strong academic background in finance. Currently serving as a Senior Banker at Great Lakes Credit Union, with a proven track record of delivering exceptional financial solutions and customer service. Pursuing a Master of Science in Finance from DePaul University, demonstrating a commitment to advancing financial expertise and analytical skills. Seeking a Treasury Management Analyst position to leverage comprehensive banking experience and academic knowledge to contribute to effective treasury operations and financial management.
Overview
2
2
years of professional experience
Work History
Sr.Banker
Great Lakes Credit Union
04.2023 - Current
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Exceeded sales goals in Memberships and Deposit Growth on consistent basis.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Teller
PNC Bank
08.2022 - 12.2022
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
- Generated monthly reports on customer activity and customer feedback.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Calculated fees due, interest and change for customer transactions.
Education
Master Of Science - Finance
DePaul University
Chicago, ILBachelor's Of Commerce - Accounting And Business Management
MG University
India04.2017
Skills
- Budget Planning
- Project finance
- Operational Efficiency
- Analyzing data
- Team member development
- Customer Relationship Management
Accomplishments
- Successfully managed a portfolio of over 500000.00 high-net-worth client accounts, increasing client satisfaction by 96% through personalized financial strategies.
- Achieved a 85% reduction in loan default rates by conducting thorough credit evaluations and risk assessments for client loan applications.
- Spearheaded a cross-functional project to streamline banking operations, reducing processing times by 75%and enhancing overall efficiency.
- Awarded "Employee of the Month" 2 times for exceptional performance in client service and financial management.
- Successfully completed a major client refinancing project, saving the client over 20000.00 in interest expenses over the loan term.
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Sr.Banker
Great Lakes Credit Union
04.2023 - Current
Teller
PNC Bank
08.2022 - 12.2022
Master Of Science - Finance
DePaul University
Bachelor's Of Commerce - Accounting And Business Management
MG University
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