Joshua Wells
Overland Park
Summary
Results-driven Store Manager with expertise in sales maximization and customer service. Proven ability to develop strategies that enhance customer satisfaction and drive profitability.
Overview
8
8
years of professional experience
Work History
Store Manager
Keystone Bulldogs
Sand Springs
06.2018 - 01.2026
- Managed daily store operations and ensured smooth workflow.
- Supervised staff and delegated tasks to enhance productivity.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Developed strategies to enhance customer satisfaction and foster loyalty.
- Developed strategies to maximize sales and profitability.
- Analyzed sales data to identify trends and adjust strategies to improve performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked and to minimize loss.
- Trained new employees on customer service standards and store policies.
- Implemented visual merchandising strategies to improve product displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
Education
Some College (No Degree) - Business Management And Automotive
Pittsburg State University
Pittsburg, Kansas, KSSkills
- Sales maximization
- Customer service
- Inventory management
- Visual merchandising
- Staff training
- Customer relationships
- Special events
- POS systems
- Store operations oversight
- Store displays
- Opening and closing procedures
- Accurate money handling
References
References available upon request.
Timeline
Store Manager
Keystone Bulldogs
06.2018 - 01.2026
Some College (No Degree) - Business Management And Automotive
Pittsburg State University