Debra Franzen
Aurora,CO
Summary
Accomplished Store Manager with a proven track record at Boot Barn, adept in inventory management and exceptional customer service. Leveraged team leadership and communication skills to enhance staff productivity and sales performance. Specialized in shrinkage control and performance assessments, driving revenue growth and operational efficiency.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
13
13
years of professional experience
Work History
Store Manager
Boot Barn
Greenwood Village, Colorado
01.2015 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Created weekly work schedules for store personnel.
HR Manager
JCPenney
Fort Morgan, Colorado
01.2012 - 01.2015
- Helped with employee transfers and referrals.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Developed employee orientation and training programs for new hires.
Skills
- Inventory management
- Customer service
- Employee training
- Cash handling
- Work scheduling
- Performance assessment
- Visual merchandising
- Sales maximization
- Shrinkage control
- Team leadership
- Staff compliance
- Communication skills
- Problem solving
- Time management
- Store opening and closing procedures
- Employee supervision and motivation
- Personnel development
- Sales coaching
- Revenue generation
- Employee terminations
- Store operations
- Performance reviews
- Sales professional
- Friendly and positive
- Team development
Timeline
Store Manager
Boot Barn
01.2015 - Current
HR Manager
JCPenney
01.2012 - 01.2015