Catherine Werling
Huntsville
Summary
Dynamic Store Manager with proven expertise at Big Lots in inventory management and team building. Enhanced customer satisfaction ratings through effective employee training and innovative visual merchandising. Recognized for maximizing sales and minimizing shrinkage by fostering a positive work environment and resolving conflicts efficiently. Committed to driving results and developing leadership within the team.
Overview
15
15
years of professional experience
Work History
Store Manager
Big Lots
11.2009 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
James Madison High
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales maximization
- Employee training
- Performance reviews
- Conflict resolution
- Team building
- Staff management
- Staff supervision
- Leadership development
- Customer service management
Timeline
Store Manager
Big Lots
11.2009 - 02.2025
High School Diploma -
James Madison High
Similar Profiles
Amir WilliamsAmir Williams
Truck Unloader at Big LotsTruck Unloader at Big Lots
Danny NewbyDanny Newby
Customer Service Associate at Big LotsCustomer Service Associate at Big Lots
Shannon FukanoShannon Fukano
Freight Processing Lead at Big LotsFreight Processing Lead at Big Lots
Jayvon JohnsonJayvon Johnson
Warehouse Supervisor at Big LotsWarehouse Supervisor at Big Lots
Mary MuthoniMary Muthoni
CNA at Creative SolutionCNA at Creative Solution