Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Awards
Timeline
Generic

Josh White

Rio Rancho

Summary

Accomplished operations leader skilled in staff training and development, fostering a culture of continuous improvement. Committed to aligning operational strategies with business goals to ensure seamless project execution and enhanced service delivery.

Overview

19
19
years of professional experience

Work History

Director of Operations

Por Vida Therapeutics
Albuquerque, NM
07.2010 - Current
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
  • Implemented data-driven strategies, improving overall productivity and service delivery metrics.
  • Led cross-functional teams to optimize resource allocation and project timelines for new initiatives.
  • Developed comprehensive training programs to mentor staff and promote continuous improvement in operations.
  • Analyzed market trends to inform strategic decisions, enhancing competitive positioning within the industry.
  • Coordinated with stakeholders to align operational strategies with organizational goals, ensuring seamless execution of projects.
  • Established key performance indicators (KPIs) to measure operational effectiveness and drive accountability among teams.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Managed inventory control systems, optimizing stock levels and reducing waste.

Sales Associate

Sports And Wellness
Albuquerque, NM
02.2010 - 04.2010
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in maintaining store organization, ensuring product displays were visually appealing and well-stocked.
  • Collaborated with team members to drive sales initiatives and enhance overall store performance.
  • Trained new staff on sales techniques and product knowledge to improve team effectiveness.

Massage Therapist

Spine And Muscle
Albuquerque, NM
11.2007 - 12.2008
  • Collaborated with team members to create a positive environment for clients and staff.
  • Educated clients on self-care techniques to improve overall health and wellness.
  • Mentored junior therapists in advanced techniques and client interaction strategies.
  • Implemented feedback systems to continually refine service offerings and client experiences.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Evaluated client conditions to recommend appropriate massage therapy methods.

Massage Therapist

Massage Envy
Albuquerque, NM
03.2007 - 09.2008
  • Delivered personalized massage treatments to enhance client well-being and relaxation.
  • Utilized various massage techniques to address specific client needs and preferences.
  • Maintained a clean, organized workspace in compliance with health and safety standards.
  • Developed strong relationships with clients to ensure repeat business and satisfaction.

Education

Massage Therapy - Massage Therapy

Universal Therapeutic Massage Institute
Albuquerque, NM
04-2005

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvements
  • Staff training/development
  • Staff management
  • Employee development
  • Effective leader
  • Customer relations
  • Quality assurance
  • Operations management
  • Teamwork and collaboration
  • Team leadership
  • Financial controls implementation

Accomplishments

  • Supervised team of 35 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved coming back from COVID through effectively helping with team building, team leading, client acquisition, client retention, creating and implementing new strategies for operating in the post covid world.
  • Won Best Massaage Therapist in Albuquerque, and have helped other therapists win, or place top 5 for that award
  • Honoree for Albuquerque Business Firsts 2016 Innovative Business Award
  • Collaborated with local business owners and charity to launch annual tattoo event for anti suicide awareness

Affiliations

505 Food Fights 2023-2024

VP of Non Member Dues HRMA 2018-2019

Chair of Wellness Committee for Albuquerque Hispano Chamber of Commerce 2017

Member of Wellness Committee for Albuquerque Hisapno Chamber of Commerce 2015-2016

Semicolon Tattoo Event 2013-2014

Interests

My daughter is my world She has spent the last two years involved with volleyball from the I9 level to 6th grade to just finishing her first season playing club for E3

I enjoy staying healthy and active I'm at the gym 5-6 days a week, and spend lots of time in the kitchen cooking healthy meals for myself and my daughter

I'm very passionate about mentoring others in my profession Connecting people that don't know each other that should

I like helping organize and throw events Most recently myself and some other local business owners worked together to throw pop up self care events

Awards

I'm a fan of the saying, "No success without a successor." One of my biggest accomplishments in life was winning Best Massage Therapist. It's an award I won 5 times from 2012-2014. Then from 2015 on I've helped other massage therapists win those awards. 

2025 Bri Washington Top 5 Albuquerque The Magazine

2024 Jess Music Top 5 Albuquerque The Magazine

2023 Jess Music Top 5 Albuquerque The Magazine

2022 Jess Music Top 5 Albuquerque The Magazine

2020 Zeke Rhodes Best Massage Therapist Albuquerque Journals

2019 Zeke Rhodes Best Massage Therapist Albuquerque Journals 

2018 Letha Scrivner Top 5 Albuquerque The Magazine

2017 Zeke Rhodes Best Massage Therapist Albuquerque The Magazine

2016 Zeke Rhodes and Myself Top 5 Albuquerque The Magazine

2016 Albuquerque Business First Innovative Business Honoree

2015 Zeke Rhodes Top 5 Albuquerque The Magazine

2014 Myself Top 5 Albuquerque The Magazine and Best Massage Therapist in Local IQ's Smart List

2013 Myself Best Massage Therapist Alibi's Best of Burque, Best Massage Therapist in Local IQ's Smart list, Best Massage Therapist Albuquerque The Magazine

2012 Myself Best Massage Therapist in Alibi's Best of Burque, Albuquerque The Magazine Top 5

Timeline

Director of Operations

Por Vida Therapeutics
07.2010 - Current

Sales Associate

Sports And Wellness
02.2010 - 04.2010

Massage Therapist

Spine And Muscle
11.2007 - 12.2008

Massage Therapist

Massage Envy
03.2007 - 09.2008

Massage Therapy - Massage Therapy

Universal Therapeutic Massage Institute

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