Josh Williams
LAKE PLACID,Florida
Summary
Dynamic professional with extensive experience in customer relationship management and market penetration strategies. Proven ability to analyze trends and identify growth opportunities, enhancing client loyalty and retention while achieving sales targets.
Overview
10
10
years of professional experience
Work History
Territory Manager
SRS Building Products
Sebring, FL
09.2023 - Current
- Developed strategic sales plans to expand market presence across designated territory.
- Cultivated relationships with key clients to enhance customer loyalty and retention.
- Coordinated product training sessions for sales teams, improving product knowledge and selling techniques.
- Analyzed market trends and competitor activities to identify growth opportunities and adjust strategies accordingly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Inside Sales Representative
Sunniland Corporation
Sebring, FL
01.2019 - 09.2023
- Utilized CRM systems for tracking leads, managing accounts, and forecasting sales performance.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Warehouse Supervisor
Sunniland Corporation
Sebring, FL
06.2017 - 01.2019
- Oversaw daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Managed inventory control processes, reducing discrepancies through systematic checks and audits.
- Trained and mentored new staff on warehouse procedures, enhancing team productivity and performance.
- Implemented process improvements that streamlined operations and increased overall efficiency in order fulfillment.
- Coordinated shipping and receiving activities, ensuring timely dispatch of products to meet customer demands.
- Monitored equipment maintenance schedules, minimizing downtime and extending asset lifespan through proactive management.
- Supervised shipping and receiving, distribution and workplace safety.
CDL Class B Driver
Sunniland Corporation
Sebring, FL
01.2016 - 06.2017
- Operated CDL Class B vehicle to transport materials safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate records of deliveries, mileage, and fuel consumption for reporting purposes.
- Collaborated with dispatch team to optimize delivery schedules and improve route efficiency.
Education
High School Diploma -
Sebring High School
Sebring, FLCriminal Justice - Criminal Justice
South Florida State College
Avon Park, FL09-2010
Skills
- Opportunities identification
- Trends analysis
- Brand promotion
- CRM software
- Market penetration strategies
- Customer relationship management
- Staff training
- Upselling and cross selling
Timeline
Territory Manager
SRS Building Products
09.2023 - Current
Inside Sales Representative
Sunniland Corporation
01.2019 - 09.2023
Warehouse Supervisor
Sunniland Corporation
06.2017 - 01.2019
CDL Class B Driver
Sunniland Corporation
01.2016 - 06.2017
High School Diploma -
Sebring High School
Criminal Justice - Criminal Justice
South Florida State College