Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Young

Larsen,WI

Summary

Dynamic professional with a proven track record in business development and complex problem-solving, demonstrated at General Beer Northeast and INX International. Excelled in enhancing customer satisfaction and revenue growth. Skilled in ink mixing and Microsoft Access, adept at leveraging technical and interpersonal skills to exceed employer expectations.

Overview

27
27
years of professional experience

Work History

Shop Manager

Primero Games
03.2024 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

Sales Relief

General Beer Northeast
06.2023 - Current
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.


Ink Technician

INX International
01.2006 - Current
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Worked effectively in fast-paced environments.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked as IT department designant

Sign Business Owner

Elite Signs
01.2002 - 01.2006
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Ink Technician

Castle Pierce Printing
01.1998 - 01.2002

Education

Printing Course Completion - Printing

Fox Valley Technical College
Appleton, WI
2000

High School Diploma -

Neenah High Schol
Neenah, WI
05.1998

Skills

  • Microsoft Access
  • Job Specifications
  • Ink Mixing
  • Complex Problem-Solving
  • Business Development
  • Project Specifications

Timeline

Shop Manager

Primero Games
03.2024 - Current

Sales Relief

General Beer Northeast
06.2023 - Current

Ink Technician

INX International
01.2006 - Current

Sign Business Owner

Elite Signs
01.2002 - 01.2006

Ink Technician

Castle Pierce Printing
01.1998 - 01.2002

Printing Course Completion - Printing

Fox Valley Technical College

High School Diploma -

Neenah High Schol

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Josh Young