Josha Safari
Boynton Beach,FL
Summary
Let's make everything better by increasing revenues and profits. People person working diligently to solve problems for others. Great at creating excitement!
Overview
8
8
years of professional experience
Work History
Healthcare Consultant
Total Benefits Communication
10.2018 - Current
- Conducted 100s of group health insurance presentations in front of employer groups and unions to explain the details of the insurance plans.
- Represented several major insurance companies such as United Healthcare, Delta Dental, VSP Vision, Cigna, Aetna, and Blue Cross Blue Shield.
- Created and implemented organizational policies and procedures.
- Performed as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partner organizations.
- Consulted with healthcare professionals on business decisions.
Insurance Agent
AAA Mountain West Group
07.2017 - 09.2018
- Built strong relationships with 100's of clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Call Center Agent
BAAI Florida Blue
08.2016 - 07.2017
- Enhanced call center efficiency by effectively managing 100's of calls daily, and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
MBA - Business Administration And Management
Singapore Business School
Singapore05.2025
Nanodegree - Business Analytics
Udacity
Emeryville, CA08.2024
Skills
- Digital Marketing Certificate
- Psychology Certificate
- Sociology Certificate
- Marketing Certificate
- Certified Management Consultant
- Management Certification
- Motivational Speaker Certification
- Sales Professional Certification
- Economics Certification
- Business Analytics
Personal Information
Title: Consultant, Coach, Trainer, and Speaker
Timeline
Healthcare Consultant
Total Benefits Communication
10.2018 - Current
Insurance Agent
AAA Mountain West Group
07.2017 - 09.2018
Call Center Agent
BAAI Florida Blue
08.2016 - 07.2017
MBA - Business Administration And Management
Singapore Business School
Nanodegree - Business Analytics
Udacity
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