Summary
Overview
Work History
Education
Skills
Timeline
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JoShanda Bradford

Kansas City,MO

Summary

Proven professional with a track record of success at Advanced Call Center Technologies LLC, demonstrating exceptional problem-solving and customer service skills. Excelled in fast-paced environments, significantly reducing errors and improving interdepartmental communication. Adept at teamwork and collaboration, consistently ensuring compliance and enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Bank of America

Advanced Call Center Technologies LLC
03.2021 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Furniture Deal

Peggy Jenkins
03.2018 - 02.2020
  • Ensured compliance with industry regulations through thorough understanding and application of relevant laws and guidelines.
  • Mitigated risks associated with fraudulent transactions through careful verification of client information and adherence to anti-money laundering protocols.
  • Developed customized templates for routine documents to streamline workflow and minimize errors in content.
  • Reduced errors in documentation by diligently proofreading materials before submission to relevant parties.
  • Supported sales team in achieving revenue targets by ensuring smooth progression of deals from initiation to closing stages.
  • Improved communication between departments by proactively addressing inquiries and concerns related to deal processing tasks.

Steak & Shake

Trisha Wash
05.2013 - 06.2019

Manage the store,serve,cook,drawer count end of shift,clean

Education

High School Diploma -

Shawnee Mission NW
Kansas City, KS
07-2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Bank of America

Advanced Call Center Technologies LLC
03.2021 - 07.2024

Furniture Deal

Peggy Jenkins
03.2018 - 02.2020

Steak & Shake

Trisha Wash
05.2013 - 06.2019

High School Diploma -

Shawnee Mission NW
JoShanda Bradford