Joshawn Hill
Matteson,IL
Summary
Experienced retail marketing professional skilled in customer engagement and promotional strategies. Proven track record in improving customer satisfaction and retention. Strong problem-solving abilities contribute to successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
Crestwood, Illinois
07.2023 - Current
- Drove a 10% increase in Target Circle sign-ups through strategic marketing initiatives.
- Built lasting customer connections by engaging with guests to improve retention.
- Resolved guest inquiries and issues, ensuring high satisfaction levels.
- Informed guests about promotions and product features to aid purchasing decisions.
- Managed cash collection and documentation to maintain accurate profit records.
Communication & Marketing Intern
Illinois facilities & Services
Champaign, Illinois
06.2019 - 08.2019
- Developed pamphlets and brochures that boosted engagement for events.
- Collaborated with interns to generate innovative ideas for enhancing engagement.
- Documented event data to track metrics and inform future goals.
Teacher's Assistant
OMSA
Champaign, Illinois
06.2017 - 08.2017
- Collaborated with lead teacher to prepare engaging lesson plans and activities.
- Contributed to curriculum development during staff meetings, enhancing educational quality.
- Provided assistance to students with classwork, ensuring comprehension of materials.
- Hosted daily tutoring sessions after class to reinforce retention of information.
Seat Vendor
Delaware North Sports Service
Chicago, Illinois
06.2016 - 08.2016
- Promoted products to guests at ballpark, driving customer interest.
- Increased sales margin by 3% via effective customer engagement strategies.
- Oversaw cash inventory management for precise reporting to cash office.
Education
Communications
University of Illinois At Urbana-Champaign
Champaign, IL12-2023
Skills
- Customer engagement
- Retail marketing
- Promotional strategies
- Sales analysis
- Financial Management
- Relationship management
- Team Collaboration
Accomplishments
- 2x Nominee for Certificate of Excellence- College of LAS
Affiliations
- 50 hours of community service for the VISIONS program.
Languages
spanish
Limited
Timeline
Guest Advocate
Target
07.2023 - Current
Communication & Marketing Intern
Illinois facilities & Services
06.2019 - 08.2019
Teacher's Assistant
OMSA
06.2017 - 08.2017
Seat Vendor
Delaware North Sports Service
06.2016 - 08.2016
Communications
University of Illinois At Urbana-Champaign