Joshua Kalawert
Dallas,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Manager
Modern Animal
01.2024 - Current
- Cultivate a high level of customer service, employee engagement, and safety
- Oversee daily operations, ensuring quality, compliance, and optimal inventory levels
- Manage and evaluate direct reports' performance and behavior
- Recruit, onboard, train, and mentor staff through Personal Development Plans
- Handle P&L responsibilities and develop marketing initiatives for member growth and retention
- Salesforce Platform Management: Managed standard (Leads, Accounts, Contacts, Opportunities) and custom objects on Salesforce
- User Administration & Security: Set up users, assigned roles, and managed access controls
- Provided troubleshooting and password resets
- Data Management & Quality: Conducted data imports/exports and maintained data integrity through validation rules
- Automation & Workflow Optimization: Implemented process automation, configured validation rules, and managed email templates
- Customization & Configuration: Created custom fields, modified page layouts, and built custom Lightning pages
- Maintain strong relationships with veterinarians
- Present monthly business reviews to corporate leadership
Associate Regional Director
Octapharma Plasma Inc.
05.2017 - 01.2024
- Managed multiple sites and reported to Regional and Divisional Directors
- Planned, executed, and presented Regional Leadership Meetings
- Supervised remote management, maintaining compliance and exceeding production goals
- Managed a $25 million budget for the Houston market
- Conducted second-level interviews for leadership positions
- Trained and supervised leadership programs for Center Directors, Assistant Managers, and Quality Assurance Supervisors
- Exceeded Key Performance Indicators, including production, plasma shipment yield, and budget management
- Introduced new initiatives for yield improvement across the region
- Hosted audits and ensured compliance with federal, state, European, and company regulations (FDA, AGES, PPTA, CLIA, OSHA)
- Developed marketing initiatives for donor growth and retention
- Led staff development across multiple centers
Phlebotomist/Site Laboratory Manager
Ethos Laboratory
06.2016 - 05.2017
- Supervised the laboratory site to ensure quality service for every patient
- Managed quality assurance for urinalysis, blood compliance, and specimen shipping
- Maintained physician-provider relationships and adhered to state regulations
- Communicated with leadership, staff, physicians, and client services
- Managed the budget and delivered monthly reports to senior leadership
Supervisor of Lab-Support Services
Renown Health
07.2011 - 02.2016
- Supervised a staff of 60+ employees, including interviews and hiring
- Onboarded new staff and established performance expectations
- Conducted performance evaluations and managed new projects
- Managed budgets and delivered monthly performance reports
- Supervised staff usage of software (EPIC, SoftLab, Mic, Kronos, OnBase, US Bank)
- Managed compliance across 12 outpatient laboratory locations
- Served as Safety Coordinator, conducting safety training and monthly safety meetings
Education
Bachelor of Science - Community Health Sciences
University of Nevada
08.2013
Skills
- Administrative Leadership
- Employee Supervision
- Salesforce Platform Management
- Salesforce User & Security Administration
- Automation & Workflow Optimization
- Data Management & Quality
- HIPAA Compliance
- Employee Training
- Clinical management
- Marketing
- Critical Thinking
- Decision-Making
Certification
- Licensed Laboratory Assistant, 28023AL-1
- HAZWOPER Certified
Timeline
Clinic Manager
Modern Animal
01.2024 - Current
Associate Regional Director
Octapharma Plasma Inc.
05.2017 - 01.2024
Phlebotomist/Site Laboratory Manager
Ethos Laboratory
06.2016 - 05.2017
Supervisor of Lab-Support Services
Renown Health
07.2011 - 02.2016
- Licensed Laboratory Assistant, 28023AL-1
- HAZWOPER Certified
Bachelor of Science - Community Health Sciences
University of Nevada
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