Joshlyn Pettus
Pelham,AL
Summary
Proven Customer Service Representative and Manager with a track record of enhancing customer loyalty and resolving complex disputes at Better TV and Village Cleaners. Skilled in problem-solving and active listening, adept at conflict resolution and improving service delivery. Demonstrated ability to boost team performance and customer satisfaction through effective communication and critical thinking.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Better TV
06.2010 - 06.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Walgreens
04.2008 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assembled planograms and seasonal displays.
Manager
Village Cleaners and Fullington Cleaners
05.1995 - 08.1996
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Associate of Applied Science - Medical Billing And Coding
Herzing University
Online Campus08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Complaint resolution
Timeline
Customer Service Representative
Better TV
06.2010 - 06.2012
Customer Service Representative
Walgreens
04.2008 - 05.2010
Manager
Village Cleaners and Fullington Cleaners
05.1995 - 08.1996
Associate of Applied Science - Medical Billing And Coding
Herzing University