Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joshlynn Wright

Joshlynn Wright

Kyle,TX

Summary

I am a very driven and passionate person. I love to work hard at everything i do, and as I am perusing an online bachelors degree, I am looking for work and a career that i may be able to move up in the company as a team lead, or management position. I have taught for the junior achievement program, wheeler, and woodstone where i taught 1st grade and 5thh grade classes. I am also looking for a teaching role as I pursue a career in education and science for elementary students. Teaching and training is a passion of mine. I would love to grow experience with monitoring children, learning from other teachers, and managing a classroom setting. Your future is up to you and you must work hard to make it bright! I have two daughters who look up to me, and who are depending on me, and I am going to make them and myself proud!

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Ibex
03.2024 - 03.2025
  • I take calls for a drake campaign for tax software, and now I'm a certified specialist for dentaquest for state and health plan training
  • I also now work for a campaign dentaquest where I provide insurance information to providers and members in regard to their Medicaid/Medicare dentist plans

Sales Representative

Etech Global Services
09.2021 - 03.2024
  • Sales for internet
  • Providing customers with quality internet and taking payments
  • Earning commission for customers who buy internet through us

Customer Support Representative

TaskUs
12.2017 - 09.2021
  • Providing excellent customer service to our customers and providing technical support and utilizing the skill to be able to provide great technical support to the customers and anything else that they are needing to make sure that their needs are met

Customer Service Representative

Conns home plus
08.2013 - 11.2017
  • Made sure deliveries were always on time, and that the merchandise was properly delivered without damages for the customers
  • We also took payments, and made sure customers payments were up to date or made sure they did not have to go to our collections side!

Education

Associate of Arts - Elementary Education

Northeast Lakeview College
Universal City, TX
12-2024

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Data entry
  • Professional telephone demeanor
  • Active listening
  • Building rapport
  • Relationship building
  • Call management
  • Paperwork processing
  • Sales closing
  • Staff education and training
  • Customer relationship management (CRM)

Timeline

Customer Service Specialist

Ibex
03.2024 - 03.2025

Sales Representative

Etech Global Services
09.2021 - 03.2024

Customer Support Representative

TaskUs
12.2017 - 09.2021

Customer Service Representative

Conns home plus
08.2013 - 11.2017

Associate of Arts - Elementary Education

Northeast Lakeview College
Joshlynn Wright