Joshua Abrams
Ithaca
Summary
Results-oriented professional known for strong problem-solving and customer engagement skills. Experienced in training teams and implementing operational improvements to drive sales and enhance customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Monro Muffler Brake & Service
Ithaca, NY
07.2025 - 05.2026
- Supported daily operations by managing inventory levels and ensuring stock availability.
- Assisted in training new staff on customer service protocols and store procedures.
- Contributed to maintaining a clean, organized, and welcoming store environment.
- Handled cash register transactions accurately while providing excellent customer service.
- Implemented promotional displays to enhance product visibility and drive sales engagement.
- Participated in weekly team meetings to discuss performance metrics and improvement strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Parts Sales Manager
AutoZone
Ithaca, NY
05.2025 - 08.2025
- Managed parts inventory to ensure availability and accuracy for customer orders.
- Trained team members on effective sales techniques and product knowledge.
- Developed promotional strategies to enhance parts sales and customer engagement.
- Collaborated with suppliers to secure timely deliveries of high-demand products.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Ordered parts for customers, repair shops, and service departments.
Maintenance Technician
Travis Hyde Properties
Ithaca, NY
10.2021 - 06.2022
- Conducted routine maintenance checks on plumbing, electrical, and HVAC systems to ensure functionality.
- Responded promptly to work orders, addressing repairs in residential and commercial properties efficiently.
- Collaborated with team members to troubleshoot mechanical issues and implement effective solutions.
- Assisted in the installation of appliances and fixtures, ensuring compliance with safety standards.
- Maintained accurate records of maintenance activities and inventory supplies for efficient operations.
- Operated varied hand and power tools to complete repairs.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
General Laborer
Expert Clutter Removal
Weedsport, NY
07.2010 - 04.2021
- Operated heavy equipment for efficient removal of debris and clutter from residential and commercial properties.
- Collaborated with team members to ensure timely completion of projects, maintaining high safety standards.
- Conducted thorough site assessments to determine optimal removal strategies and enhance workflow efficiency.
- Assisted in training new employees on safety protocols and operational procedures for effective teamwork.
- Maintained equipment by performing regular inspections and basic repairs to ensure operational readiness.
- Developed strong relationships with clients through clear communication and reliable service delivery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
Education
High School Diploma -
Southern Cayuga
Cayuga, NYSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Store opening and closing
- Customer service management
- Staff supervision
- Hiring and training
- Sales techniques
- Sales expertise
- Flexible schedule
- Decision-making
- Team leadership
- Delegating work
- Effective leader
Timeline
Assistant Store Manager
Monro Muffler Brake & Service
07.2025 - 05.2026
Parts Sales Manager
AutoZone
05.2025 - 08.2025
Maintenance Technician
Travis Hyde Properties
10.2021 - 06.2022
General Laborer
Expert Clutter Removal
07.2010 - 04.2021
High School Diploma -
Southern Cayuga