Joshua A. Bujanda
Wheeler,IL
Summary
Results-oriented and dedicated professional with over ten years of progressive experience in the managerial industry with the ability to motivate personnel to reach desired individual and company objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Account Maintenance (Canada)
JP Morgan Chase
08.2019 - 11.2021
- Managed pricing/discounts, quality control, OPS dashboard, billing, admin tasks, project management, training, and SOP development/updates, Updated accounts daily with RM’s to ensure timely completion of Merchant requests
- Oversaw account specifications as a senior specialist.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Advanced Product Support
JP Morgan Chase
08.2018 - 08.2019
- Troubleshot CMC, CMC Plus, Orbital Virtual Terminal, and OPT using Knowledge, Peoplesoft Salem, Tandem, CST, Netconnect, Config UI, and User Admin Tool, logging all calls with Peoplesoft TTT
- Provided support for APS operations across US and Canada
- Sr. Spec II
Canada Help Desk
JP Morgan Chase
08.2017 - 08.2018
- Troubleshot Verifone and Ingenico terminals, utilizing Knowledge, Peoplesoft Salem, Tandem, CST, and Netconnect; logged all calls in Peoplesoft TTT
- Sr. Spec I
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate / Shipping & Receiving Associate
Castle Mega Store
08.2016 - 08.2017
- Provided customer service through probing questions to find customers motivators and values to ensure customer satisfaction / experience & assisted with new hire training
- Assisted customers with product selection, ensuring satisfaction and promoting repeat business.
- Maintained organized merchandise displays, optimizing sales opportunities and enhancing customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
Sales Consultant
Arrowhead Harley Davidson
01.2016 - 01.2017
- Focused on enhancing customer satisfaction by understanding their needs and preferences., ensuring customers' experience with company results through coordination between departments to ensure customers' needs / request are met
- Developed customized sales strategies to enhance customer engagement and drive revenue growth.
- Cultivated strong relationships with clients through personalized communication and product knowledge.
- Conducted in-depth product demonstrations to highlight features and benefits, boosting customer satisfaction.
Senior Advisor / Personnel Manager
US Army
02.1997 - 03.2016
- Managed monthly and annual coaching and counseling sessions, ensuring timely completion and adherence to standards
- Facilitated conflict resolution processes over 10 years in various team settings
- Served as Detachment Sergeant from 2013 to 2016, overseeing daily operations and personnel management
Operations Manager / Section Manager
US Army
01.2011 - 01.2013
- Tracked data through database, updated spreadsheets to provide accurate company statistics for informed decision-making. Monitoring monthly and quarterly requirements
- Led infantry platoon operations and training as Readiness NCO.
- Oversaw daily operations, ensuring mission readiness and compliance with military standards.
- Directed logistics and supply chain management, optimizing resource allocation for efficiency.
- Developed and implemented training programs, enhancing team performance and operational effectiveness.
Training Manager
US Army
01.2010 - 01.2011
- Coordinated all logistical operations, selected trainers, verified material for accuracy, arranged logistical needs such as reserving training areas and ensuring transportation and supplies were available for successful training and meetings.
- Developed and implemented training programs for diverse military personnel.
- Led cross-functional teams to enhance instructional methodologies and training effectiveness.
- Evaluated training needs and created curriculum aligned with operational goals.
Recruiter
US Army
01.2004 - 01.2010
- Facilitated the integration of newly enlisted soldiers by delivering pre-basic combat training focused on successful soldiering.
- Developed and implemented recruitment strategies to attract top talent for various military roles.
- Conducted thorough candidate assessments to ensure alignment with Army values and mission requirements.
- Collaborated with hiring managers to identify staffing needs and create tailored job descriptions.
Infantry Team Leader
US Army
01.2004 - 01.2008
- Provided developmental guidance and mentorship for professional growth to peers and subordinates through monthly counseling and annual reviews.
- Led diverse infantry team in tactical operations, ensuring mission success and safety.
- Trained and mentored junior soldiers, enhancing skills and operational readiness.
- Developed strategic plans for mission execution, adapting to dynamic environments.
Education
Business Management
University of Phoenix
Project Management (PMP) & ITEL
Phoenix Computer College
01-2018
Advanced Leadership and Management Development Course
01-2011
Intermediate Leadership and Management Development Course
01-2008
Basic Leadership and Management Development Course
01-2006
Skills
- Software proficiency
- Data Consolidation / Entry
- Account Management
- Client Communication
- Stakeholder Engagement
- Performance Management
- Customer Service Focused
- Customer service
- VeriCenter, PeopleSoft, Tandem
- Data Analysis
- Problem-solving
- Microsoft Office Suite
- Financial Oversight
- Organizational skills
- Client relations
- Positive demeanor
- Critical thinking
- Development Counseling
- Organizational skills
Timeline
Account Maintenance (Canada)
JP Morgan Chase
08.2019 - 11.2021
Advanced Product Support
JP Morgan Chase
08.2018 - 08.2019
Canada Help Desk
JP Morgan Chase
08.2017 - 08.2018
Sales Associate / Shipping & Receiving Associate
Castle Mega Store
08.2016 - 08.2017
Sales Consultant
Arrowhead Harley Davidson
01.2016 - 01.2017
Operations Manager / Section Manager
US Army
01.2011 - 01.2013
Training Manager
US Army
01.2010 - 01.2011
Recruiter
US Army
01.2004 - 01.2010
Infantry Team Leader
US Army
01.2004 - 01.2008
Senior Advisor / Personnel Manager
US Army
02.1997 - 03.2016
Basic Leadership and Management Development Course
Intermediate Leadership and Management Development Course
Advanced Leadership and Management Development Course
Project Management (PMP) & ITEL
Phoenix Computer College
Business Management
University of Phoenix