Joshua Acosta
Summary
Dynamic leader with extensive expertise in conflict resolution and data analysis. Interested in pursuing careers in law and financial sectors of the government. Focused on fostering a safe and productive service environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
Coldstone Creamery
Santa Cruz, CA
01.2025 - 05.2026
- Supervised team members to deliver consistently high-quality customer service and enhance customer satisfaction.
- Resolved customer complaints effectively, improving customer retention and loyalty.
- Managed daily operations while ensuring store cleanliness and organization to provide a welcoming environment.
- Ensured compliance with health and safety regulations during shifts.
- Assisted with inventory management and restocked supplies.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Crew Member
Coldstone Creamery
Aliso Viejo
06.2022 - 12.2025
- Prepared a variety of ice cream flavors and desserts for customer orders.
- Provided exceptional customer service during busy shifts, enhancing guest experiences.
- Maintained cleanliness and organization of work area to ensure safety standards.
Lead Cook
Luna Grill
Aliso Viejo, California
06.2025 - 09.2025
- Supervised kitchen staff and trained on food safety and preparation techniques to enhance team skills.
- Managed kitchen operations during peak hours, ensuring timely service and customer satisfaction.
- Maintained cleanliness and organization of kitchen equipment and work areas, supporting a safe and efficient working environment.
- Completed workstation setup and breakdown, properly disposing of leftover food.
Education
Bachelor of Arts - Business Management Economics
University of California, Santa Cruz
Santa Cruz, CA06.2028
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA6 2024
Bachelor of Arts - Legal Studies
University of California, Santa Cruz
Santa Cruz, CA06.2028
Skills
- Public speaking
- Inventory management
- Team supervision
- Customer service
- Data management
- Excel
- Data analysis
- Critical thinking
- Interpersonal relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Interests
- Law
- Economics
- Politics
Timeline
Lead Cook
Luna Grill
06.2025 - 09.2025
Shift Leader
Coldstone Creamery
01.2025 - 05.2026
Crew Member
Coldstone Creamery
06.2022 - 12.2025
High School Diploma -
Aliso Niguel High School
Bachelor of Arts - Business Management Economics
University of California, Santa Cruz
Bachelor of Arts - Legal Studies
University of California, Santa Cruz