Joseph Valcu
Spring
Summary
Results-driven professional known for exceptional customer service and effective team management. Experienced in training staff and resolving conflicts, dedicated to enhancing operational processes and achieving business goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express
Spring
02.2024 - 08.2025
- Supervised team members during peak shifts to ensure efficient service.
- Trained new employees on food safety and operational procedures.
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints promptly to enhance satisfaction.
- Implemented daily opening and closing procedures for restaurant operations.
- Delegated tasks to employees and monitored activities and task completion.
Brand Representative
Abercrombie & Fitch
Houston
01.2024 - 08.2024
- Assisted in visual merchandising to enhance store presentation and brand image.
- Engaged customers by providing product knowledge and personalized service.
- Collaborated with team members to maintain high standards of store cleanliness.
- Handled customer inquiries and resolved issues with professionalism and care.
Delivery Driver
Chick Fill A
Lufkin
01.2023 - 03.2023
- Delivered food orders promptly to ensure customer satisfaction.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in training new drivers on delivery protocols and routes.
- Communicated effectively with team members and customers during deliveries.
Server
North Ridge Country Club
Fair Oaks
04.2021 - 06.2022
- Provided exceptional customer service to enhance guest dining experiences.
- Took and processed food and beverage orders efficiently and accurately.
- Assisted kitchen staff with food preparation during peak service times.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash and credit transactions securely at the end of each shift.
- Trained new servers on menu items and proper service techniques.
Education
Bachelor of Science - Political Science
University of Houston
Houston, TX05-2026
Associate of Science - Political Science
American River College
Sacramento, CA05-2023
High School Diploma -
Valley Christian Academy
Roseville, CA06-2021
Skills
- Customer service
- Team leadership
- Employee training
- Visual merchandising
- Inventory management
- Conflict resolution
- Research skills
- Public speaking
- Rules enforcement
- Strategic thinking
- Written communication
- Data entry
- Fluent in Romanian
- Microsoft office
References
References available upon request.
Timeline
Shift Leader
Panda Express
02.2024 - 08.2025
Brand Representative
Abercrombie & Fitch
01.2024 - 08.2024
Delivery Driver
Chick Fill A
01.2023 - 03.2023
Server
North Ridge Country Club
04.2021 - 06.2022
Bachelor of Science - Political Science
University of Houston
Associate of Science - Political Science
American River College
High School Diploma -
Valley Christian Academy