Joshua Acosta-Villalba
Sanford,FL
Summary
Dynamic individual with a strong background in cross-cultural communication and customer service. Known for building relationships and providing effective solutions to diverse clientele, ready to contribute to organizational success.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Service Cashier
Wawa
Sanford, Florida
01.2026 - Current
- Processed customer transactions efficiently at the cash register.
- Collected credit card and cash payments to complete transactions for customer orders.
- Managed cash drawer and balanced transactions at the end of shifts.
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards, ensuring consistent service quality.
- Welcomed customers at entrance, creating a friendly atmosphere. and provided friendly customer service.
- Maintained cleanliness and organization of the checkout area.
- Stocked shelves with merchandise, ensuring proper display and accessibility.
- Answered incoming phone calls from customers regarding product availability or store locations.
Cross Cultural Missionary
Every Nation Churches & Ministries
Lake Mary, Florida
06.2025 - 11.2025
- Coordinated in cross cultural outreaches for International Students.
- Provided spiritual care such as counseling and mentoring to individuals in need.
- Supported individuals in crisis by providing counseling, essential supplies, and housing assistance.
- Developed ministry partnerships through collaboration with stakeholders to strengthen community relationships.
- Connected with clients and partners to foster a collaborative team culture and enhance community engagement.
- Provided guidance to college students regarding their spiritual development through organized activities.
Front of House Associate
Chick-fil-A
Lake Mary, Florida
08.2021 - 05.2025
- Greeted guests warmly to create positive first impressions.
- Memorized menu and provided tailored recommendations, anticipating patrons' needs and engaging in meaningful conversation.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Coordinated with kitchen staff to guarantee timely service delivery.
- Onboarded new associates on service standards and operational procedures to enhance team readiness.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL07-2020
Skills
- Transaction processing
- Customer service
- Customer engagement
- Conflict resolution
- Team collaboration
- Bilingual communication
- Cross-cultural outreach
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Cashier
Wawa
01.2026 - Current
Cross Cultural Missionary
Every Nation Churches & Ministries
06.2025 - 11.2025
Front of House Associate
Chick-fil-A
08.2021 - 05.2025
High School Diploma -
Lake Mary High School