Joshua Acton
Helena,Al
Overview
6
6
years of professional experience
Work History
Service Technician
American Video And Alarms
Calera, AL
01.2024 - Current
- Worked on camera, access control, and alarm systems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Pit Technician
Express Oil Change & Tire Engineers
Vestavia Hills
01.2022 - 12.2023
- Demonstrated a strong commitment to company values, including safety, teamwork, integrity, and accountability, in daily work activities.
- Played an instrumental role in achieving production targets by maintaining consistent throughput in the pit area.
- Increased workplace safety by conducting regular pit inspections and identifying potential hazards.
- Actively sought opportunities for professional growth within the organization through cross-functional team collaboration on various projects.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Checked fluids, tires, brakes, and other systems as part of 20-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Team Member
Chick-fil-A
Alabaster, AL
08.2018 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Evangel Christian
Alabaster, AL05.2019
Skills
- Preventive Maintenance
- Tire Services
- Gasket and seal replacements
- Workplace Safety
- Fluid Exchanges
- Fuel systems
- Filter Replacements
- Inventory Management
- Grease and Lubricant Application
- Safety Management
- Battery Services
- Safety Procedures
- Oil Changes
- Willing to Learn
- Team Player
- Hardworking and Dedicated
- Hand and Power Tool Operation
- Customer Service
- Valid Driver's License
- Flexible and Adaptable
- Heavy Lifting
Timeline
Service Technician
American Video And Alarms
01.2024 - Current
Pit Technician
Express Oil Change & Tire Engineers
01.2022 - 12.2023
Team Member
Chick-fil-A
08.2018 - 12.2021
High School Diploma -
Evangel Christian