Joshua Adams
Palatine,IL
Summary
Analytical individual with a strong background in problem-solving and quality assurance. Experienced in managing inventory and ensuring compliance with health regulations while maintaining exceptional customer service.
Serve Safe Certified
Overview
4
4
years of professional experience
Work History
General Manager
Papa Johns
Palatine, Illinois
10.2025 - Current
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Directed daily operations to ensure smooth restaurant functionality.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
Shift Manager
Chipotle
Exeter, NH
04.2025 - 09.2025
- Supervised daily operations to ensure efficient service and food quality.
- Trained new team members in food preparation and customer service standards.
- Managed inventory levels and conducted stock checks for timely replenishment.
- Enforced safety and sanitation protocols to meet health regulations consistently.
- Developed team morale through effective communication and recognition efforts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
Assistant Store Manager
Qdoba
Ann Arbor, Michigan
09.2023 - 11.2024
- Assisted with daily operations and staff management in a fast-paced environment.
- Trained new team members on customer service standards and food safety protocols.
- Maintained inventory levels and organized stock for efficient service delivery.
- Handled customer inquiries and resolved issues to ensure satisfaction during visits.
- Monitored cleanliness standards to comply with health regulations and company policies.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
Crew Member
Wawa
Tampa, Florida
02.2023 - 05.2023
- Provided exceptional customer service during busy shifts at the convenience store.
- Operated cash registers and processed transactions efficiently for customers.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Collaborated with team members to ensure smooth daily operations in store.
- Prepared fresh food items according to company standards and safety guidelines.
- Assisted in restocking shelves and inventory management throughout the store.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Cook
Menagerie Group
Charlotte, North Carolina
08.2022 - 01.2023
- Prepared ingredients according to recipes and standards for daily menu items.
- Operated kitchen equipment, ensuring proper use and maintenance for safety.
- Assisted in plating and presenting dishes to meet aesthetic standards.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Followed food safety protocols to handle, store, and dispose of food properly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Server
Waffle House
Concord, North Carolina
06.2022 - 08.2022
- Provided friendly and efficient service to customers at a fast-paced diner.
- Took and processed customer orders accurately using point-of-sale system.
- Maintained cleanliness of dining area and organized tables for incoming guests.
- Assisted kitchen staff by delivering food and drinks promptly to tables.
- Handled cash transactions and processed payments with accuracy and speed.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cook
Johnny Rodgers
Concord, North Carolina
09.2021 - 04.2022
- Prepared ingredients according to recipes and standards for daily menu items.
- Operated kitchen equipment, ensuring proper use and maintenance for safety.
- Assisted in plating and presenting dishes to meet aesthetic standards.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Followed food safety protocols to handle, store, and dispose of food properly.
- Communicated effectively with front-of-house staff regarding menu changes and specials.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Used standardized recipes and other instructions to prepare food.
Education
High School Diploma -
Lafayette High School
Williamsburg, VA06-2008
Skills
- Budgeting
- Inventory management
- Staff training
- Sales reporting
- Customer service
- Operations management
- Quality assurance
- Scheduling optimization
- Employee delegation
- Conflict resolution
- Performance coaching
- Problem solving
- P&L management
Timeline
General Manager
Papa Johns
10.2025 - Current
Shift Manager
Chipotle
04.2025 - 09.2025
Assistant Store Manager
Qdoba
09.2023 - 11.2024
Crew Member
Wawa
02.2023 - 05.2023
Cook
Menagerie Group
08.2022 - 01.2023
Server
Waffle House
06.2022 - 08.2022
Cook
Johnny Rodgers
09.2021 - 04.2022
High School Diploma -
Lafayette High School