Open To Work
Melissa Sparks
New Carlisle,OH
Summary
Results-oriented leader specializing in staff development and customer engagement. Skilled in effective communication and conflict resolution, contributing to improved service quality and operational efficiency. Eager to implement innovative strategies for enhanced team collaboration and customer satisfaction.
Overview
28
28
years of professional experience
Work History
General Manager
R & R Resale Inc.
Cincinnati, OH
04.2006 - 11.2025
- Oversaw daily operations to ensure smooth and efficient store management.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Managed inventory control processes to maintain optimal stock levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Facilitated team meetings to promote communication and address operational challenges.
- Led staff training programs to improve service quality and employee performance.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Store Manager
Bob Evans Restaurant
Dayton, OH
11.2004 - 04.2006
- Supervised daily operations to ensure quality customer service.
- Trained staff on menu items and service standards.
- Managed inventory and ordered supplies as needed.
- Assisted in scheduling shifts for team members effectively.
- Implemented procedures to maintain restaurant cleanliness and safety standards.
- Resolved customer complaints promptly and professionally.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Manager
Damon’s Restaurant
Fairborn, Ohio
08.2001 - 11.2004
- Oversaw daily operations and ensured compliance with company policies.
- Managed team schedules and coordinated resources effectively.
- Developed training programs to enhance employee performance and skills.
Assistant Manager
Warner Bros Studio Store
Beavercreek, OH
03.1998 - 08.2001
- Assisted in managing daily store operations and staff scheduling.
- Provided exceptional customer service and resolved customer inquiries effectively.
- Coordinated store inventory and organized merchandise displays for promotions.
Education
Some College (No Degree) - Business Management
The Ohio State University
Columbus, Ohio, OHSkills
- Inventory management
- Budgeting
- Customer engagement
- Employee training
- Team leadership
- Sales analysis
- Conflict resolution
- Effective communication
- Staff development
- Budgeting and cost control
- Team building
- P&L management
- Sales
- Leadership
- Staff training/development
- Employee development
- Customer relations
- Training and coaching
- Problem resolution
- Supervision and training
- Operations management
- Communication skills
- Top talent recruiting, hiring, and retention
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
General Manager
R & R Resale Inc.
04.2006 - 11.2025
Assistant Store Manager
Bob Evans Restaurant
11.2004 - 04.2006
Manager
Damon’s Restaurant
08.2001 - 11.2004
Assistant Manager
Warner Bros Studio Store
03.1998 - 08.2001
Some College (No Degree) - Business Management
The Ohio State University