Joshua Agwumaro
Dallas,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Data Center Technician
Advantage Tech Solutions
04.2023 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Dressed and labeled cables for easy identification and traceability.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
Desktop Support Specialist
HireGenics
01.2023 - Current
- Managed inventory of IT equipment to ensure necessary tools were available when needed.
- Collaborated with cross-functional teams to resolve complex IT issues and improve overall efficiency.
- Contributed to IT department initiatives for new technology rollouts and system upgrades, supporting seamless transitions for endusers.
- Maintained detailed documentation on all resolved issues for future reference and knowledge sharing among the team members.
IT Technician
Brooksource
10.2022 - 12.2022
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Technical Support Engineer
Traditions Senior Living
04.2022 - 09.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
IT Help Desk Technician
Global Tel Link
06.2021 - 03.2022
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
Education
Associate of Science - Computer Science
Eastfield College
Mesquite, TX12.2019
Skills
- Data Center Operations
- Network Troubleshooting
- Computer hardware troubleshooting
- Network support
- Maintenance and repairs
- Hardware diagnostics
- System monitoring
- VoIP Systems
- Server Administration
- Switches and routers
- Attention to Detail
- Problem-Solving
Timeline
Data Center Technician
Advantage Tech Solutions
04.2023 - Current
Desktop Support Specialist
HireGenics
01.2023 - Current
IT Technician
Brooksource
10.2022 - 12.2022
Technical Support Engineer
Traditions Senior Living
04.2022 - 09.2022
IT Help Desk Technician
Global Tel Link
06.2021 - 03.2022
Associate of Science - Computer Science
Eastfield College
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