Joshua Akintola
Newark,NJ
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
5
5
years of professional experience
Work History
Analyst MANAGER
COVENANT BOUTIQUE
Newark, NJ
09.2022 - 10.2024
- Worked closely with human resources to support employee management and organizational planning.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained accurate records of all data collected during analysis processes.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Recognized by management for providing exceptional customer service.
Analyst MANAGER
JOHNSON’S GENERAL STORE
Florence, NJ
12.2019 - 06.2022
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting and training employees
- Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
- Secure merchandise by implementing security systems and measures
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
- Manage all controllable costs to keep operations profitable
- Manage stock levels and make key decisions about stock control
- Analyze sales figures and forecast future sales
- Analyze and interpret trends to facilitate planning
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- Respond to customer complaints and comments
- Organize special promotions, displays and events
- Update colleagues on business performance, new initiatives and other pertinent issues
- Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Cybersecurity Certification - Cyber Security
NJIT
Newark, NJ12-2024
High School Diploma -
North Star Academy High School
Business Analyst Certification -
NorthTech Systems
Business Analyst Certification -
Career ITS
NJ SORA License -
State of New Jersey
Skills
- Microsoft Office
- Outlook
- Powerpoint
- Excel
- Ms Word
- Ms Forms
- Calendar
- Teams
- Zoom
- Skype
- Trend modeling
- SQL query writing
- Network threat assessment
- R programming
- MS Excel
- Documentation and reporting
- Template creation
- Research and analysis
- Presentation building
- Data visualization tools
- Microsoft office
- Verbal and written communication
- Attention to detail
Education And Licenses
- North Star Academy High School, High School Diploma
- Frederick Dickinson University, Ongoing Bachelors Program in Business Administration
- NorthTech Systems, Business Analyst Certification
- Career ITS, Business Analyst Certification
- State of New Jersey, NJ SORA License
Timeline
Analyst MANAGER
COVENANT BOUTIQUE
09.2022 - 10.2024
Analyst MANAGER
JOHNSON’S GENERAL STORE
12.2019 - 06.2022
Cybersecurity Certification - Cyber Security
NJIT
High School Diploma -
North Star Academy High School
Business Analyst Certification -
NorthTech Systems
Business Analyst Certification -
Career ITS
NJ SORA License -
State of New Jersey
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