Joshua Alfaro
Middletown,USA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Food Service expertise, including competitive offerings, pricing, and market positioning.
Overview
4
4
years of professional experience
Work History
Blocker
Shoprite of Kings Common
Middletown
03.2022 - 08.2022
- Checked supplies to ensure adequate availability and order new supplies when necessary
- Helped customers locate items when necessary
- Made sure store was kept in a well maintained manner
Floor Manager
DSN Beach Club
Deal, NJ
05.2023 - Current
- Managed customer complaints and resolved issues efficiently, ensuring guest satisfaction.
- Supervised daily floor operations, ensuring all activities ran smoothly and efficiently.
- Coordinated with other departments to maintain high standards of service and facility readiness.
- Trained and supported new floor staff to maintain consistent service quality.
- Monitored facility conditions and ensured compliance with safety and cleanliness protocols.
- Responded promptly to member inquiries, feedback, and special requests.
- Assisted in organizing events and activities to enhance the member experience.
Intern
Law Office of Claudio Stanziola
Ocean, NJ
02.2026 - 04.2026
- Help file paperwork
- Make notices to appear in court
- Observe court hearings
Education
Bachelor's degree - Criminal Justice Major, Homeland Security Minor, Pre law Minor
Monmouth University
West Long Branch05.2026
High School Diploma - undefined
Middletown High School North
Middletown06.2022
Skills
- Customer Assessments – Evaluated customer needs and satisfaction to improve service delivery
- Active Listening – Attentively listened to guest concerns and feedback to provide appropriate and timely resolutions
- Service Quality – Ensured high standards of service across all touchpoints
- Maintaining Facilities – Oversaw cleanliness, organization, and safety of all customer areas
- Safety Protocols – Enforced safety regulations and responded to emergencies effectively
- Customer Interaction – Delivered a positive and professional customer experience through direct engagement
- Handling Procedures – Applied proper procedures in conflict resolution, customer service, and daily operations
- POS systems
- Operations management
- Team training and development
Languages
Currently conversational in Spanish
Section name
Ability to complete tasks on time in both individual and team settings.
Timeline
Intern
Law Office of Claudio Stanziola
02.2026 - 04.2026
Floor Manager
DSN Beach Club
05.2023 - Current
Blocker
Shoprite of Kings Common
03.2022 - 08.2022
High School Diploma - undefined
Middletown High School North
Bachelor's degree - Criminal Justice Major, Homeland Security Minor, Pre law Minor
Monmouth University