Joshua Allen
Creston
Summary
Dynamic data governance professional with over 8 years of experience in the banking sector and more than 25 years in customer service. Expertise includes regulatory compliance, data accuracy, fraud prevention, and client lifecycle management, ensuring operational integrity and secure handling of sensitive information. Currently advancing technical skills through specialized training in data science and cybersecurity to enhance contributions to organizational success. Eager to leverage a diverse background in compliance, operations, or data governance roles to drive impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Banker II
Fifth Third Bank
02.2019 - Current
- - Managed sensitive client records and financial data with a focus on accuracy, confidentiality, and compliance.
- - Led onboarding, account updates, and terminations —mirroring data governance and lifecycle management practices.
- - Partnered with compliance teams on fraud investigations and risk reviews.
- - Trained and supervised a team of 5 bankers, improving reporting accuracy and service delivery.
CSR / Data Analyst
Innosource c/o Goodyear
11.2014 - 02.2016
- - Analyzed operational data to identify inefficiencies and support strategic decisions.
- - Built dashboards and reports to improve visibility into key performance metrics.
- - Delivered timely, accurate reporting to internal and external stakeholders.
Education
Master of Science - Data Science
University of Phoenix
01.2024
Master of Business Administration - undefined
University of Phoenix
01.2018
Bachelor of Arts - Psychology
University of Akron
01.2010
Associate of Arts/Science - undefined
University of Akron
01.2008
Skills
- - Regulatory Compliance & Risk Mitigation
- - Data Accuracy & Reconciliation
- - Fraud Detection & Prevention
- - Client Lifecycle & Record Management
- - Data Analysis & Reporting (Python, Excel)
- - Cybersecurity Awareness & Data Protection
- - Process Optimization & Workflow Management
- - Cross-Functional Team Collaboration
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Accomplishments
- Cut report writing time by 87% through workflow optimization and data automation.
- Supervised team of 9 staff members.
- Recognized for efforts in fraud prevention, including identifying and mitigating fraudulent banking activities and reducing risks related to elder abuse."
- Consistently detected fraudulent activities in bank transactions, helping prevent financial loss and protect vulnerable customers.
- Awarded for contributions to fraud prevention and risk reduction, with a focus on safeguarding against elder abuse.
Certification
- - Google Cybersecurity Certificate (2025)
- - Data Analysis with Python – Coursera (2023)
- - Certified Credit Counselor (2022 –2024)
Timeline
Personal Banker II
Fifth Third Bank
02.2019 - Current
CSR / Data Analyst
Innosource c/o Goodyear
11.2014 - 02.2016
Master of Business Administration - undefined
University of Phoenix
Bachelor of Arts - Psychology
University of Akron
Associate of Arts/Science - undefined
University of Akron
Master of Science - Data Science
University of Phoenix
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