Taylor N Blanchard
Madisonville,KY
Summary
Dedicated Customer Service Professional experienced in managing high volumes of transactions and enhancing customer satisfaction. Delivered exceptional service through strong work ethic, adaptability, and interpersonal skills. Committed to contributing positively to team success and maintaining high service standards.
Overview
14
14
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Henderson, Kentucky
01.2025 - Current
- Processed loan applications and conducted credit assessments.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services.
- Addressed client concerns and resolved issues promptly.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assistant Store Manager
Maurice's Clothing Store
Westland, Michigan, KY
04.2021 - 01.2025
- Trained and supervised staff to enhance customer service skills.
- Coordinated visual merchandising to align with brand standards and promotions.
- Assisted in managing daily store operations and inventory control.
Pharmacy Technician
Bluegrass Pharmacy
Madisonville, Kentucky
07.2021 - 10.2022
- Collected patient information on prescriptions and medical conditions, coordinating consultations with pharmacists to ensure accurate medication management.
- Processed claims by consulting with insurance representatives, resolving concerns, and reconciling payments to support patient access to medications.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medications and providing patient consultations.
- Managed inventory levels, ensuring availability of essential pharmaceutical products.
Shift Lead/Pharmacy Technician
Walgreens
Madisonville, Kentucky
12.2014 - 07.2019
- Restocked pharmacy shelves with current merchandise to enhance accessibility and support sales.
- Coordinated verification and filling of daily prescriptions in high-volume pharmacy environment to ensure timely service.
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist in resolving problematic prescriptions and addressing customer inquiries to maintain workflow efficiency.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Reviewed and verified customer information and insurance provider information.
- Ordered medicines daily to ensure pharmacy maintained adequate stock levels. to replenish stock and increase inventory in anticipation of need.
Housekeeping Manager
Hilton Garden Inn Hotel
Clarksville, TN
07.2012 - 10.2012
- Coordinated household cleaning service operations, enhancing client satisfaction through effective relationship management.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Promoted safety by training staff on proper operation of power equipment tools, fostering a safe work environment.
- Evaluated employee performance, implementing tailored improvement plans to elevate team standards.
- Communicated repair needs to maintenance staff.
Education
High School Diploma -
Tinkham Alternative
Westland, MichiganSkills
Financial advising
- Customer transactions
- Account maintenance
- Customer financing options
- Processing payments
- Regulatory compliance
- Risk assessment
- Problem solving
- Team collaboration
Drug inventory management
Processing payments
Receiving incoming supplies
Team collaboration
Personal Information
Title: Pharmacy/Management
Timeline
Personal Banker II
Fifth Third Bank
01.2025 - Current
Pharmacy Technician
Bluegrass Pharmacy
07.2021 - 10.2022
Assistant Store Manager
Maurice's Clothing Store
04.2021 - 01.2025
Shift Lead/Pharmacy Technician
Walgreens
12.2014 - 07.2019
Housekeeping Manager
Hilton Garden Inn Hotel
07.2012 - 10.2012
High School Diploma -
Tinkham Alternative